Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear.
“Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book, Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be.
As today's guest post, Van Rooy offers these six tips for how to get the feedback you need to improve performance at work. Guest Post By David L. Van Rooy
1. Don’t forget to ask: One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve.
2. Make sure you listen: Remember, getting feedback is about improving your performance, not turning it into a “you versus them” mentality. Your reaction is cri…
I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA has lived by: Exceed customer expectationsLive the Golden Rule (treat others with courtesy and respect)Be a leaderParticipate and contributePursue excellenceWork as a teamShare knowledgeKeep it simple (make it easy for customers to do business with us and for us to work together)Listen and communicateHave fun
Too many companies don't make it simple for their customers to do business with them. Is it easy for your customers to: Buy from you?Make returns?Get pricing and terms?Receive timely responses to their e-mails?Quickly get answers when phoning your company?
You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees.
High-functioning teams can disagree and still produce excellent products and results. Team members can also disagree and still care about each other. And, they can challenge each other to think differently.
Best-selling leadership book authors Scott J. Allen and Mitchell Kusy recommend that leaders ask seven tough questions of their teams to help maximize their results. Here are those questions to ask each team member: What are some obstacles affecting this team?What are opportunities we could take advantage of that we have been largely ignoring?Where can you take greater ownership on this team?Where have you let this team down?Compared to other teams with which you are familiar, how are we doing?When was the last time you complimented the team or one of its members?How open are you to giving direct feedback to team members?