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The Do's And Don'ts Of Effective Listening

Here are some great tips from Michelle Tillis Lederman 's book, The 11 Laws of Likability . They are all about: what to do and what not to do to be a leader who is an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences
Recent posts

How To Lead With Deep Purpose

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being.   “My interviews with well over 200 executives across 18 firms revealed the secrets of these companies—not the usual facile frameworks, but new ways of thinking about business that allow leaders and companies to operate with heightened passion, urgency, and clarity,” shares Gulati. “I call this, deep purpose .”   Furthermore, Gulati explains that most leaders think of purpose functionally or instrumentally, regarding it as a tool they can wield. On the other hand, deep purpose leaders think of it as something more fundamental; an existential statement that expresses the firm’s very reason for being. These leaders project it faithfully out onto the world.   “Rethinking the nature of purpose should prompt you in turn to re-imagine ...

The Science Of Dream Teams

Why do some teams succeed while others stumble? Because hiring, developing and engaging talent requires careful decisions that are too easy to get wrong without data. In The Science of Dream Teams: How Talent Optimization Can Drive Engagement, Productivity, and Happiness , author Mike Zani introduces the science of “ talent optimization ,” a new discipline that’s a far more reliable way to manage your employees than your gut instincts.  “ Proper talent optimization lifts morale, builds teams, and turbocharges productivity ,” explains Zani.  With simple steps, Zani (a former US Olympic sailing team coach) shows how companies of any size can collect and analyze voluntary data about their employees to purposefully align a company’s business and talent strategies.  The book explores how CEOs and management teams can collect and use data to: Build effective teams of highly sought-after professionals while optimizing costs. Create a company culture based on coaching versus ...

How To Predict And Prevent Conflict At Work And At Home

T he book, How To Get Along With Anyone , by John Eliot and Jim Guinn , is the playbook for predicting and preventing conflict at work and at home.  As you read the book, you will discover how to defuse any heated conflict by learning which of the five conflict styles you are and how to resolve even the most sensitive dispute with this must-read guide.  Through decades of building and facilitating team chemistry for Fortune 500 companies, professional sports franchises, schools and government agencies, nonprofit organizations, and families, Eliot and Guinn have discovered people respond to conflict in one of these five ways:  Avoider : Uninterested in minor details; excels in solitary work with a knack for concentration.  Competitor : Always pushing the envelope; never rests on laurel and takes risks for achievement.  Analyzer : Evidence-based and methodical; patiently gathers information before acting.  Collaborator : A deeply caring individual, relying o...

How To Make Smarter Decisions In The Age Of AI

  Artificial Intelligence (AI)  promises to improve worker productivity  with the potential to automate activities accounting for a  large share of our workday . Organizations are increasingly relying on AI technology for everything from simple, everyday tasks to complex decision-making.    “Yet, most of us are using AI ineffectively, allowing it to lead us rather than the other way around,” says Cheryl Strauss Einhorn , author of the new book, The Human Edge: Smarter Decisions In The Age Of AI .   The book is an essential, empowering, and timely guide for professionals, leaders, and teams who want to make better, more confident choices when using AI systems. It offers practical tools to help frame problems and surface solutions, using AI to augment—not replace—your judgment.     More specifically, Einhorn provides a step-by-step guide for AI-supported decision-making techniques, such as:    Breadth to Depth:  Knowing when and ...

How To Become More Courageous

“Fear creates the gap between who you are and who you can be. Courage closes it,” explains Margie Warrell, PhD , author of the book, The Courage Gap: 5 Steps To Braver Action .  “To clarify, closing your courage gap is not about 'de-risking' your life or sheltering from problems—natural and human created. Rather, it is about bringing the bravest version of yourself to every situation,” adds Dr. Warrell.  That includes actively taking on rough problems, doing what is unpopular, facing storms head-on, and maybe even reshaping the broader landscape in the process. Dr. Warrell empowers us to recognize that courage is a learnable skill accessible to everyone, regardless of how risk-averse, timid, or defensive we may be.  Additionally, for leaders , The Courage Gap provides a guide to operationalize and scale the courage mindset across your team and organization to deepen trust, dismantle silos, foster innovation, accelerate learning, and unleash collective courage toward a ...

How To Give Praise To An Employee

Years ago, Entrepreneur magazine offered these timeless and valuable tips on how to give praise : Praise followed by criticism is not praise. Praise followed by praise is probably a little too much praise. Ending an expression of praise with "...and stuff" nullifies the praise. And, Make it timely. The closer the recognition is to the behavior, the more likely the behavior will be repeated. Be sincere. Be impromptu.  Remember, a handwritten note is worth more than a gift card. Having trouble writing your handwritten note of praise? Try this template to get you started : _______, I couldn't be more impressed with how you______.  Not only did you____, but also you_______.  Beautiful. Thanks, ________