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12 Ways Leaders Build Trust

You can't lead if your employees, team or followers don't trust you. Building trust takes  energy, effort and constant attention  to how you act. To help build trust, follow these 16 tips , recommended by author  Susan H. Shearouse : Be honest Keep commitments and keep your word Avoid surprises Be consistent with your mood Be your best Demonstrate respect Listen Communicate Speak with a positive intent Admit mistakes Be willing to hear feedback Maintain confidences Get to know others Practice empathy Seek input from others Say "thank you"
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How To Build Great Work Relationships

Today brings a new book I wish was published back when I was early in my career. It’s called, Bosses, Coworkers, and Building Great Work Relationships . It’s one of four books in the new Harvard Business Review ( HBR ) Work Smart Series .  The book includes adapted content from 20 articles that previously appeared on  “We probably spend more hours with our coworkers than with anyone else. So even if they’re not all perfect, it’s worth it to build connections that will provide you with support, help you network and learn, and keep your career moving forward,” shares HBR.  “This book helps readers make so-so work relationships better, keep the bad ones from bringing them down, and help them build lasting connections with incredible people.”  HBR adds that the book includes chapter takeaways and dozens of resources so that you can go beyond the book to engage in the media (video, audio, etc.) you learn from best.  As you read Bosses, Coworkers and Building Great Work R

Lessons From CEOs On How To Start Well And Perform Quickly As The New CEO

“Walk past any airport bookstore and you’ll find countless books about what it means to be a leader or a CEO, or how to nail your first 90 days as a general executive,” says author Ty Wiggins . “What you won’t find is a book that specifically covers the challenge you face now: the CEO transition  – a period that covers your first 6–12 months in the role , which is often the most challenging and crucial time for a company and its new leader.”  Fortunately, Wiggins’ new book, The New CEO , fills that educational gap by teaching you the 10 components that make for a successful CEO transition  –    whether you are a newly announced or newly appointed CEO.   These 10 components inform the chapters within the book. “While the ideas are presented linearly, the reality is that some clearly overlap, and others may resolve only to return again,” explains Wiggins.   The 10 components are: Approaches… Getting The Message Right Act Discerningly Manage Yourself Burst Your Bubble Naviga

How To Tap Into The Hidden Wisdom Of People Around You

“Too often, we don’t find out what’s truly on others’ hearts and minds because we don’t know how to ask the right questions in the right ways,” explains Jeff Wetzler , author of the new book, ASK .   In his timely, must-read book, Wetzler shows you a powerful method called The Ask Approach™ , based on a simple premise: that tapping into what other people truly think, know, and feel is a game-changing superpower for leaders.  Wetzler explains that the only thing that allows you to understand what’s on another person’s mind better is just asking them.   Following the powerful  The Ask Approach™  method will lead you to smarter decisions, more creative solutions, and deeper relationships. Also, by asking more questions you’ll help break down barriers, resolve challenges, encourage collaboration, and imagine new ways of doing things.   The five practical steps of the research-based, pressure-tested  The Ask Approach™  methodology are: Choose Curiosity : How you can awaken your cur

How Leaders Can Reduce Employee Burnout Within The Workplace

The constant pace of change and a variety of new demands are contributing to widespread burnout among both employees and managers today.  According to new research from a Harris Poll survey done on behalf of The Grossman Group , more than 75% of employees and 63% of managers report feeling burned out or ambivalent in their current position.   And surprisingly managers are not recognizing just how overwhelmed their employees feel, with 89% saying their employees are thriving compared to the actual thriving figure of 24%. That is more than a 3-to-1 discrepancy.   Today, I asked David Grossman of The Grossman group:   Question: Why do you believe so many managers do not recognize burnout in their employees?   Grossman : Managers may struggle to identify burnout due to various reasons such as lack of training, high workload themselves, or simply not knowing the signs and symptoms of burnout.   Some signs and symptoms of employee burnout may include exhaustion, lack o

How To Be A Servant Leader

Yesterday, I published a post about the new book, Burnout Immunity , by Dr. Kandi Wiens .  In the book, she explains that employees who work at organizations led by servant leaders tend to have higher job satisfaction, higher engagement, and higher psychological well-being. Those employees also tend to have lower levels of emotional exhaustion, cynicism, boredom, and intent to quit. Less burnout.  As background, servant leadership places primary emphasis on the growth, freedom, health, autonomy, and overall well-being of those it serves, rather than on the leader.  Wiens lists in her book these 12 practices for how to be a servant leader :  Listen intently to others and try to identify the will of the group. Strive to understand and empathize with others. Display social and self-awareness. Rely on persuasion rather than authority to make decisions. Engage in broad, long-term strategic thinking. Actively seek to build community among members of your organization. Practice givin

How To Build Immunity To Burnout In The Workplace

Raise your hand if you have ever experienced burnout during your career. I sense many raised hands. That is because workplace burnout is incredibly common. Burnout is a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed, emotionally drained, and unable to meet constant demands. Burnout also means feeling unmotivated and feeling stuck and ineffective. And making too many personal sacrifices, wanting to leave your job, and having a bad or cynical attitude about your work.   Fortunately, according to Dr. Kandi Wiens , author of the new book, Burnout Immunity , you can learn how to build immunity to burnout .   More specifically, Wiens’ research shows that professionals who exhibit a high degree of emotional intelligence ( EI ) have the ability to clearly perceive, understand, and productively manage emotions, thoughts, and behaviors. They know it means:  Understanding yourself. Managing yourself. U