Eric Jacobson On Management And Leadership

Consider this advice from author  Paul R. Timm . He recommends a different twist on asking your customers questions: Stop asking your customers the "typical" questions and instead ask them open-ended questions. Here's specifically what Timm recommends: Don't Ask : How was everything? Can I get you something else? Did you find everything you need? Will that be all? Was everything satisfactory? Instead Ask : What else can I do for you? What else can I get for you? What else can I help you with? What else could we do to better serve you? How else can we be of help? These open-ended questions will let your customers really  express their ideas, opinions and needs . Timm is the author of,  50 Powerful Ideas You Can Use To Keep Your Customers .

Consider this advice from author  Paul R. Timm .  He recommends  a different twist on asking your customers questions : stop asking your customers the "typical" questions and instead ask them open-ended questions. Here's specifically what Timm recommends: Don't Ask : How was everything? Can I get you something else? Did you find everything you need? Will that be all? Was everything satisfactory? Instead Ask : What else can I do for you? What else can I get for you? What else can I help you with? What else could we do to better serve you? How else can we be of help? These open-ended questions will let your customers really  express their ideas, opinions and needs . Timm is the author of,  50 Powerful Ideas You Can Use To Keep Your Customers

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. So, here's a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organization's customer service via the phone: 1. Was the phone answered after two rings or less? 2. Did the employee use an appropriate greeting? 3. Did the employee identify himself or herself by name? 4. Was the employee's tone of voice pleasant and businesslike? 5. Was the call handled efficiently without being abrupt? 6. Did the employee provide accurate information or refer the caller to an appropriate person? 7. Did the employee reflect the best image for the company? 8. Did the employee thank the caller? 9. Did the employee make prudent use of putting the caller on hold if it was necessary to do so? ...

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. So, here's a  checklist  that is primarily from sales expert and author  Paul R. Timm  that you can use to evaluate your organization's customer service via the phone: 1. Was the phone answered after two rings or less? 2. Did the employee use an appropriate greeting? 3. Did the employee identify himself or herself by name? 4. Was the employee's tone of voice pleasant and businesslike? 5. Was the call handled efficiently without being abrupt? 6. Did the employee provide accurate information or refer the caller to an appropriate person? 7. Did the employee reflect the best image for the company? 8. Did the employee thank the caller? 9. Did the employee make prudent use of putting the caller on hold if it was necess...

I really like author Paul R. Timm's advice to stop asking your customers the "typical" questions and instead ask them open-ended questions. Here's what Timm recommends: Don't Ask : How was everything? Can I get you something else? Did you find everything you need? Will that be all? Was everything satisfactory? Instead Ask : What else can I do for you? What else can I get for you? What else can I help you with? What else could we do to better serve you? How else can we be of help? These open-ended questions will let your customers really express their ideas, opinions and needs. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers .