According to David Grossman , author of the new book, You Can't Not Communicate -2 , here are eight things employees say managers don't do: Don't keep employees informed. Don't explain the "why" behind decisions. Don't communicate frequently enough and in a timely way. Don't update employees on changes happening in the business. Don't share regular business updates and how the team is performing. Don't ask for feedback. Don't ask for or listen to concerns. Don't act on feedback (or at least close the loop as to why feedback wasn't incorporated into a decision) This is a great reminder for leaders of what not to do. And, perhaps number 8 on the list is the one where most managers fall short -- not explaining why they didn't incorporate feedback into their final decision.