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Showing posts from October, 2016

How To Connect With Individual Team Members

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Here, from the new book, Be A Network Marketing Leader, are some tips on how, as a leader, you can connect with your individual team members:
Send cards on their birthdays and anniversary-of-joining dates.Keep yourself updated with what's happening in their personal lives.Show your support during personal or family crises.Schedule weekly one-on-one phone calls or meetings.Pay attention. When you see an increase, decrease or change in results, get in touch.Schedule monthly whole team meetings.Applaud achievements and address concerns immediately.Be consistent.Make frequent thoughtful, spontaneous gestures.Thank you to the book publisher for sending me an advance copy of the book.

How To Hold Effective Conversations As A Leader

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When I read business books, I turn the corner of every page that has something I really like, want to remember and easily reference in the future.

Halfway into the 300-page book, Leadership Conversations, I had turned the corners of nearly every fifth page. So, you can see why I believe this is such a good book. There is so much to learn from Leadership Conversations. It's a must read for today's business leaders. Leaders who are leading multi-generational workforces. And, leaders who want the skills to get promoted and move up the corporate ladder.

Authors Alan S. Berson and Richard G. Stieglitz wrote the book because they believe that a leader's most powerful skill is the ability to hold effective conversations.

So, in their book, they detail the four types of conversations every leader must effectively master.  Conversations that: Build relationshipsDevelop othersMake decisionsTake action And, they provide real-world examples and tactical guidance for each of those conversat…

Ten Reasons For Embracing Storytelling As A Business Tool

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From Paul Smith's popular book, Lead With A Story, here are the 10 reasons for embracing storytelling as a business tool:
Storytelling is simpleStorytelling is timelessStories are demographic-proofStories are contagiousStories are easier to rememberStories inspireStories appeal to all types of learnersStories fit better where most of the learning happens in the workplaceStories put the listener in a mental learning modeTelling stories shows respect for the audience Smith goes on to say that:
you don't need a degree in English to tell a storystories can spread like wildfirelessons from a story are remembered more accurately, and for far longer, than learning derived from factsstories spark curiosity and interest rather than the urge to evaluate or criticizestories get your message across, without arrogantly telling listeners what to think or do

Why You Should Skip The Praise And Give More Positive Feedback

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There is an important difference between giving your employees positive feedback and giving them praise.
Positive feedback focuses on the specifics of job performance.Praise, often one-or two-sentence statements, such as “Keep up the good work,” without positive feedback leaves employees with empty feelings. Worse yet, without positive feedback, employees feel no sense that they are appreciated as individual talents with specific desires to learn and grow on the job and in their careers, reports Nicholas Nigro, author of, The Everything Coaching and Mentoring Book.
So, skip the praise and give positive feedback that is more uplifting to your employees because it goes to the heart of their job performance and what they actually do.An example of positive feedback is:

“Bob, your communications skills have dramatically improved over the past couple of months. The report that you just prepared for me was thorough and concise. I appreciate all the work you’ve put into it, as do your team mem…

How To Help People Win At Work

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Here are 10 important questions business leaders should ask, according to Ken Blanchard and Garry Ridge, authors of Helping People Win At Work:
Does my business have a clear, meaningful, and easily understood vision/mission?Do I have the right people in the right seats on the bus?Do I have a BHAG (big hairy audacious goal), and have I communicated it to my employees?Are my values driving the behavior I want in my organization?Am I creating a culture that increases employee engagement?Am I cultivating a spirit of internal and external learning?Do my employees know what an A looks like, and am I supporting them to get that A?Are our products/services creating lasting, positive memories for our customers?Do I have the best, most timely data and information to help my business make good decisions?Are our key performance indicators the right ones, and are we measuring what matters? And, one more questions to ask is:
Do we celebrate success?

14 Things Great Coaches Do

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For those who may have missed this posting from awhile back, I am pleased to share again a guest post from Garret Kramer of InnerSports LLC about how to be a great coach:


14 Attributes of Great Coaches By Garret Kramer, Author of Stillpower: Excellence with Ease in Sports and Life

There are many, many coaching manuals and books on the market today.  Unfortunately, virtually all of them provide an external blueprint or "positive" guide to successful coaching and leadership. Very few, however, point the coach inward to an intuitive understanding that he or she already possesses.
Below are fourteen examples of the inside-out coaching paradigm revealed in Stillpower.  Consider these attributes of great coaches for yourself; then see how they might apply to you, your team, classroom, company, or family.
1.  Great coaches think state of mind first; behavior (including "working hard, "staying positive, and "doing the 'right' thing"), a distant second.
2.  Grea…

Today's Five Leadership Quotes

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Some of my favorite quotes for leaders are:
A good leader takes a little more than his share of the blame, a little less than his share of the credit -- Arnold H. GlasgowI praise loudly, I blame softly -- Catherine II of RussiaHonest disagreement is often a good sign of progress -- Mohandas GandhiA long dispute means that both parties are wrong -- VoltaireThe least questioned assumptions are often the most questionable -- Paul Broca These and many more compelling quotes can be found in Susan H. Shearouse's book, Conflict 101.

How To Lead Your Boss, Your Peers And Your Team

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The Courage Solution, a book by Mindy Mackenzie, is all about the simple truth that the only thing you can reliably change or control is yourself. So, that is why Mackenzie wrote her book -- to teach you how to take actions that ultimately will improve your impact on the job and increase your happiness and fulfillment in your career.

Mackenzie's quick-read strategies focus on these four key areas:
Part 1: You First offers techniques to take ownership and accountability for creating a career and life you love.Part 2: Lead Your Boss describes proven techniques to transform your relationship with your boss.Part 3: Lead Your Peers provides methods for accelerating positive peer relationships to improve business results.Part 4: Lead Your Team gives approaches for generating and creating the most effective teams and having more fun while doing it.

Mindy Mackenzie
A preview of Mackenzie's advice on  Leading Your Boss includes: Intensely study your boss to get to know the human being be…

How To Be A Humble Leader

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From John Blakey's book, The Trusted Executive, here are these four tips from Jim Collins for how to be a humble leader:
Demonstrate a compelling modesty, shunning public adulation and never be boastful.Act with quiet, calm determination and motivate others through inspired standards, not inspiring charisma.Channel ambition into the company, not the self, and set up successors for even more greatness in the next generation.Look in the mirror, not out of the window, when apportioning responsibility for poor performance.

What To Do When You're New

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I wish the book, What To Do When You're New, would have been published twenty-five years ago.

Being more introverted versus extroverted, the author's advice and teachings would have helped me during new jobs and after promotions, when relocating to new cities, when joining new clubs and organizations, and whenever I became a member of a new team.

The book, by Keith Rollag, is all about how to be comfortable, confident, and successful in new situations.

"It's nearly impossible to accomplish anything meaningful and important in life without at some point having to meet new people, learn new things, and take on new roles," explains Rollag. So, even for extroverts I believe this book will be useful.

"And as a newcomer, how you think and act in those first few seconds, minutes, hours, and days matters," adds Rollag.

According to Rollag, the secret to newcomer success comes down to willingness and ability to do five key things:
Introduce ourselves to stranger…

What Employees Say Managers Don't Do

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According to David Grossman, author of the popular book, You Can't Not Communicate-2, here are eight things employees say managers don't do:
Don't keep employees informed.Don't explain the "why" behind decisions.Don't communicate frequently enough and in a timely way.Don't update employees on changes happening in the business.Don't share regular business updates and how the team is performing.Don't ask for feedback.Don't ask for or listen to concerns.Don't act on feedback (or at least close the loop as to why feedback wasn't incorporated into a decision) This is a great reminder for leaders of what not to do.

And, perhaps number 8 on the list is the one where most managers fall short -- not explaining why they didn't incorporate feedback into their final decision.

How To Be A Superboss

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"Superbosses embrace certain practices that good bosses don't, and they do even more of the productive things that good bosses do," says Syney Finkelstein, author of the book, Superbosses: How Exceptional Leaders Master the Flow of Talent.

What's more, according to Finkelstein's findings from ten years of research and two hundred interviews, superbosses focus on identifying promising newcomers, inspiring their best work, and launching them into highly successful careers, while also expanding their own networks and building stronger companies.

Most important, "regenerating the talent pool is the single most important thing any leader can do to survive and prosper," adds Finkelstein.

Sydney Finkelstein
Superbosses also do this: Create master-apprentice relationshipsRely on the cohort effectSay good-bye on good termsAdapt the job or organization to fit the talentTake chances on unconventional talentLook for new talent poolsHire on the sportAccept churn
Finke…

How To Energize Your Work And Life

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Tom Rath is the author of the incredibly popular Strengthsfinder 2.0 book. His latest book is, Are You Fully Charged?

The book draws on the latest and most practical research from business and psychology and identifies the three keys that influence most of our daily well-being, as well as our engagement at work:
Meaning: doing something that benefits another personInteractions: creating far more positive than negative momentsEnergy: making choices that improve your mental and physical health "This book will challenge you to stop pursing happiness and start creating meaning instead," explains Rath. And, by doing so, you will rethink your daily interactions with the people who matter most.
"The actions you take throughout every single day accumulate to shape your years, decades and overall life," adds Rath. 
Even brief interactions count, says Rath, such as exchanging a smile or greeting while passing someone on the street. Those moments/interactions give your days a p…

Leadership Quotes From John C. Maxwell

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The real gems in John C. Maxwell's book, Everyone Communicates Few Connect, book are the abundant leadership and communication quotes, such as these: To add value to others, one must first value others. People may hear your words, but they feel your attitude. All good communicators get to the point before their listeners start asking, "What's the point?" The first time you say something, it's heard. The second time, it's recognized, and the third time it's learned. In the end, people are persuaded not by what we say, but by what they understand. People pay attention when something that is said connects with something they greatly desire. Maxwell also says that:
Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could. The book covers five principles and five practices to help readers so they can connect one-on-one, in a group, or with an audience.

How To Sell Using Storytelling

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Last month brought the much anticipated release of Paul Smith's new book, Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale.

I'm a big fan of Paul's earlier best-sellers, including Lead with a Story and Parenting with a Story. And, the newest installment in the series is equally good, informative, practical and actionable.

Drawing on hundreds of interviews with procurement managers, Paul teaches you how to:
Select the right storyCraft a compelling and memorable narrativeIncorporate challenge, conflict, and resolutionUse stories to introduce yourself, build rapport, address objections, add value, bring data to life,  and create a sense of urgencyStorytelling definitely works in sales, explains Paul, "because a great story changes everything. It causes buyers to put down their defenses. It helps them relax. It engages their minds and their hearts by appealing to both their intellect and emotions. A great story builds credibility and properly posi…

How To Help Your Employees Embrace Change

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Change is inevitable. Change is good.  Help your employees and team learn to embrace change.

Here are some solid insights from Dr. Rodger Dean Duncan's (Liberty, Missouri) book, Change-friendly Leadership -- How to Transform Good Intentions into  Great Performance:
The kind of behavior change that results in lasting (sustainable) change must accommodate people's feelings--feelings that involve trust, confidence, passion, and all those other intangible but very real things that make us human.It's often the stress that people resist, not the change itself.Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights (Pauline R. Kezer).A transformational leader focuses primarily on initiating and "managing" change.  He/she influences people to improve, to stretch, and to redefine what's possible.It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change (Charles Da…

Six Steps For Discussing Poor Performance With An Employee

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As a leader, the time will come when you will have to speak with an employee about his or her poor performance. Here are six steps that will guide you through that process:
Tell him what performance is in need of change and be specific.Tell him how his actions negatively affect the team.Let the discussion sink in.Set expectations of performance improvement and timeframe, and get his agreement on the desired outcome.Remind him that he is a valuable part of the team and that you have confidence his performance will improve.Don't rehash the discussion later. You made your point. Give him to make his improvement.

How To Write A Company Policy

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Keep these five tips in mind when you craft your next company policy:
Keep the policy short and simple.Get rid of two old policies for every new policy you implement.Make sure that your organization's policy and procedures are written to serve your employees and customers--not just your organization.Don't write a policy in reaction to a single incident.  The problem may never arise again.Don't write a policy longer than one-page, no matter how large your organization may be. Thanks to author Bob Nelson for these great tips from his book, 1001 Ways To Energize Employees.

Seven Ways To Delight Your Customers

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If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary, is a must-read for you and your employees.

The book explains the seven ways for you and your employees to demonstrate exceptional customer service:
Express genuine interestOffer sincere and specific complimentsShare unique knowledgeConvey authentic enthusiasmUse appropriate humorProvide pleasant surprisesDeliver service heroics "Exceptional customer service typically costs no more to deliver than poor customer service," explains Curtin.



For example:
How much does it cost to express genuine interest in customers or to anticipate their needs?Does it cost more to display a sense of urgency or to pay attention to detail?Do you pay your employees more to smile, to make eye contact, or to add energy to their voices? Curtin reminds readers that:
Customers don't establish relationships with businesses.  They es…