Eric Jacobson On Management And Leadership

When someone gives you negative feedback, think of it as a positive. If it’s accurate, it provides a growth opportunity; if it isn’t accurate, it provides an opportunity to strengthen your conflict resolution skills. Remember, no one is perfect. We all have blind spots when it comes to our strengths and weaknesses. And, we all do things that bother people. The best teacher often comes in the form of negative feedback, but only when we take the time to analyze what we’re hearing. Thank you Reneee Evenson , author of the book,  Powerful Phrases for Dealing with Difficult People ,  for this good tip. Her book provides more than 325 ready-to-use words and phrases for working with challenging personalities. Evenson is a small business consultant and write specializing in organization psychology in the workplace.

When someone gives you negative feedback, think of it as a positive. If it’s accurate, it provides a growth opportunity; if it isn’t accurate, it provides an opportunity to strengthen your conflict resolution skills. Remember, no one is perfect. We all have blind spots when it comes to our strengths and weaknesses. And, we all do things that bother people. The best teacher often comes in the form of negative feedback, but only when we take the time to analyze what we’re hearing. Thank you Reneee Evenson, author of the book, Powerful Phrasesfor Dealing with Difficult People , for this good tip. Her book provides more than 325 ready-to-use words and phrases for working with challenging personalities. Evenson is a small business consultant and write specializing in organization psychology in the workplace.

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you.   Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers.   Along with dozens of scenarios, examples, guidelines and practice lessons, author, Renee Evenson , also provides a focus on customer service in today’s marketplace, which includes effectively using social media .   My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints .   First, for effective customer service via the phone : Verbalize what you are doing – explain to your customer what you are doing throughout the phone contact. Never assume that the person on the other end understands. During pauses, tell...