Here are some terrific quotes from Mark Goulston 's book, Just Listen : Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. -- Paul Hawken Life is mostly a matter of perception and more often misperception. -- Dave Logan Everyone has an invisible sign hanging from their next saying, "Make me feel important." -- Mary Kay Ash Do the unexpected. The expected is boring. The expected is tuned out. -- Steve Strauss Humility is the surest sign of strength. -- Thomas Merton Your most unhappy customers are your greatest source of learning. -- Bill Gates The secret of getting ahead is getting started. -- Agatha Christie Don't find fault. Find a remedy. -- Henry Ford
Sharing tips, ideas, techniques and book reviews for leaders and managers for the past 17 years.