Eric Jacobson On Management And Leadership

Some of my favorite parts of Douglas Conant 's and Mette Norgaard 's 2011 book,  TouchPoints , are these lessons for leaders: You need to have dual vision. You need to be able to address the most pressing need and do it in a way that makes your employees more capable and ready to take on the next issue. No leader can succeed by being only tough-minded or only tender-hearted . The perfect balance is to be both tough-minded on the issue and tender-hearted with people. Leading with heart doesn't mean you always decide in favor of the individual. It just means that when you need to make a tough-minded decision, you are acutely aware of how it will affect the people involved. The people who are the most committed to mastering their craft are often the most humble . That is because, instead of comparing themselves to others, they are moved by an inner vision of what they might achieve. Ask often, "How can I help?"  Doing so at the start of an interaction opens ...

Some of my favorite parts of Douglas Conant's and Mette Norgaards' 2011 book,  TouchPoints , are these lessons for leaders: You need to have dual vision. You need to be able to address the most pressing need and do it in a way that makes your employees more capable and ready to take on the next issue. No leader can succeed by being only tough-minded or only tender-hearted . The perfect balance is to be both tough-minded on the issue and tender-hearted with people. Leading with heart doesn't mean you always decide in favor of the individual. It just means that when you need to make a tough-minded decision, you are acutely aware of how it will affect the people involved. The people who are the most committed to mastering their craft are often the most humble . That is because, instead of comparing themselves to others, they are moved by an inner vision of what they might achieve. Ask often, "How can I help?"  Doing so at the start of an interaction opens up...

Touchpoint Leadership is founded on the belief that relationships are the primary unit of value in organizations and that for enterprises to be healthy, effective and immensely rewarding leaders need to put relationships at the heart of everything they do . Touchpoint Leadership is also the title of the new book by executive consultant  Dr. Hilary Lines and leadership consultant  Dr. Jacqui Scholes-Rhodes. According to the authors, to develop Touchpoint Leadership, a leader needs to focus on three developmental domains : Personal Interpersonal Organizational More specifically, to succeed in Touchpoint Leadership, a leader must: Bring his/her full self to interactions with others by developing self-awareness, a clear moral compass and deep reflection. Attend to what happens at the moment of connection with others, connecting to ignite energy and co-creation. Take a systemic view of the connections that need to be made to build collective value, in order to en...