Eric Jacobson On Management And Leadership

I had the pleasure of interviewing Leigh Branham over the past few years. He's the author of the popular book called,  The 7 Hidden Reasons Employees Leave . He told me that in research that he has done about the leaders of companies that have won " Best-Place-To-Work " competitions in 45 U.S. cities, that there are  six things these effective leaders do that don't cost money . They do, however, cost time and effort. But, that is time and effort that can pay big dividends. Here are the six things you can do : Make the commitment to create a great place to work. Inspire employee confidence in decisions and clear business direction Work to build trust based on honesty and integrity Practice open, two-way communication, especially in times of uncertainty Look out for the organization before you look out for yourself Believe employees should be developed and retained; not burned out and discarded Thanks for these great leadership tips, ...

" Frustration  in the workplace is a silent killer," claim authors  Mark Royal  and  Tom Agnew  in their terrific book,  The Enemy of Engagement . Further, "in an organizational context, frustration is not as simple as failing to get something you want. Rather, it involves the inability to succeed in your role due to organizational barriers or the inability to bring the bulk of your individual talents, skills, and abilities to your job." Royal and Agnew further explain that a  staggering number of highly motivated, engaged, and loyal employees quit trying--or quit, period---because they feel frustrated . And what's causing all that frustration?  It's lack of  enablement .  According to Royal and Agnew, as employees grow in experience in their roles, they begin to focus less on learning the ropes and more on achieving desired results. In the process, they are increasingly confronted with enablement constraints that...

A successful sales force transformation can mean increased revenue, increased sales productivity, and reduced cost of sales. But, up to seventy-five percent of attempted transformations fail, according to the authors of the book,  7 Steps To Sales Transformation - Driving Sustainable Change In Your Organization . Transformation failures are often a result of an organization that neglects to address the human factor (skepticism, resistance, avoidance). Equally important, transformations must focus on truly transforming and not merely making tweaks. Authors  Warren Shiver  and  Michael Perla  use their own experiences transforming sales organizations, the lessons they learned from a host of interviewed sales professionals, and original, quantitative research to show readers how to  transform and modernize  a sales force -- including ones that are typically intrinsically resistant to change. The recommended transformation  seven steps  ...

The Cycle of Winning has five parts:  Decide, Overdo, Adjust, Finish, Keep Improving . These are the five actions that winners take to get on track and to help stay on tract. Theses actions create Serial Winners, explains  Larry Weidel  in his book,  Serial Winner . "Serial Winners leverage a cycle of winning action to make progress," says Weidel. "They do something every day that puts them on a course for the things they want in life." "As you read [the book], you'll realize that you're already doing some of these things. But one or more of them will jump out at you -- the things you're missing," adds Weidel. In the book, Weidel presents a step-by-step process that you can apply to your  life, career and in your business . Larry Weidel For example, Weidel teaches: Don't Hesitate, Decide  -- Serial Winners make up their minds to being and then they keep moving. They know the clock is ticking and they need to continually ma...

Having a mentor is one of the best things you can do to advance your career as a leader. So, decide today to secure a mentor who will work with you during 2017. A mentor can benefit leaders new to their leadership role and they can benefit experienced and seasoned leaders, as well. A strong mentoring relationship allows the mentor and the mentee to develop new skills and talents, to build confidence, and to build self-awareness. Proper mentoring takes a commitment from both parties and it takes time to develop and to reap the rewards of the relationship. Plan to work with your mentor for no less than three months, and ideally for six months or longer. When seeking out a mentor, think about these questions : 1.  Will the relationship have good personal chemistry? 2.  Can this person guide me, particularly in the areas where I am weakest? 3.  Will this person take a genuine interest in me? 4.  Does this person have the traits and skills I want to develop...

Awhile back, the  Harvard Business Review  published some great questions that Gilt Groupe CEO Kevin Ryan asks when he is checking references. Ryan serves on the board of Yale Corporation, Human Rights Watch, and INSEAD, and is a member of the Council on Foreign Relations.  He holds a B.A. from Yale University and a M.B.A from INSEAD. His main seven honest-feedback-extracting-questions  (and follow-ups) are: Would you hire this person again?  If so, why and in what capacity?  If not, why not? How would you describe the candidate's ability to innovate, manage, lead, deal with ambiguity, get things done and influence others? What were some of the best things this person accomplished?  What could he or she have done better? In what type of culture, environment, and role can you see this person excelling?  In what type of role is he or she unlikely to be successful? Would you describe the candidate as a leader, a strat...

You can't lead if your employees, team or followers don't trust you. Building trust takes  energy, effort and constant attention  to how you act. To help build trust, follow these 16 tips , recommended by author Susan H. Shearouse: Be honest Keep commitments and keep your word Avoid surprises Be consistent with your mood Be your best Demonstrate respect Listen Communicate Speak with a positive intent Admit mistakes Be willing to hear feedback Maintain confidences Get to know others Practice empathy Seek input from others Say "thank you"

"A smile is a curve that sets everything straight." - Phyllis Diller

As explained in  John Baldoni 's, book,  Lead With Purpose ,  Marshall Goldsmith  suggests all leaders make it a habit to regularly ask their employees these  six questions : Where do you think we should be going? Where do you think you and your part of the business should be going? What do you think you're doing well? If you were the leader, what ideas would you have for you? How can I help? What suggestions or ideas do you have for me?

The following great advice about  how to apologize  is from the book,  The Courage Solution , by  Mindy Mackenzie . Mackenzie recommends you include  these three elements  when you apologize: Actually say "I'm sorry" out loud, while making eye contact, if possible. Acknowledging your error by adding the phrase "I was wrong...but more importantly, you were right." Asking humbly, "How can I fix this?" Keep in mind that an effective apology requires you to have actually begun working on a solution by the time you get to this step.

David Shaner's compelling,  The Seven Arts of Change , shows business leaders that transforming a business only happens when each employee equates organizational change with the process of deep personal growth. "The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner.  "Resurrecting and guiding that human core of your organization is the secret to leading and sustaining change," he adds. Shaner pulls from his vast professional and personal experiences, including having been a member of the Olympic Valley USA Ski Team and a former Harvard University teacher, to lay out a seven-part "spiritual guide" for change: The Art of Preparation (Assessment) The Art of Compassion (Participation) The Art of Responsibility (Accountability) The Art of Relaxation (Clarity, Focus, Visibilit...

A good manager is both a  coach and a counselor .  Generally, coaching should precede counseling. As a coach ,   a manager: identifies an employee's need for instruction and direction and this need is usually directly related to his or her performance or career goals.  Coaching is collaborative. It relies on mutual, progressive goal-setting, personal feedback, and an ongoing, supportive relationship. You coach to help retain employees and to show you care about your employees as individuals.  It's best to coach when a new procedure is introduced, a job is changed, and/or a skill gap is identified. As a counselor , a manager first identifies a problem that interferes with an employee's work performance and then helps the employee to define specifically what behavior he or she needs to change in order to improve his or her performance or resolve a problem. So, the difference between coach and counselor is subtle, but important....

To learn how to stay motivated, read  High-Profit Prospecting , by  Mark Hunter . It's a powerful read that includes counterintuitive advice and cutting-edge best practices for sales prospecting in today's business world. Today, I share one of my favorite sections of the book where Hunter describes his  seven things motivated people do to stay motivated : Motivated people  ignore voices in their lives . These might be people in the office and friends who have bad attitudes. They're out there, and if you're not careful, they'll control you, too. Motivated people  associate with highly motivated people . Just as there are negative people in the world, there are also positive people. Your job is to make sure you spend as much time with the positive people as possible.  Motivated people simply  look for the positive in things . Positive people count it an honor to live each day, learn from others, and impact positively those they meet. Positive pe...

From the book,  Mastering the Challenges of Leading Change , comes this useful checklist from author H. James Dallas for how to  identify and develop emerging talent  in your company/organization. Dallas recommends that each question should be graded on a scale of 1 to 3, with 3 being the best. Use the questions and the scoring for you and your employee to work together toward the highest ratings across the board. Has the person demonstrated a "getting lost with confidence" mind-set? Does the person communicate with authenticity? Has the person created a strong personal brand that is recognized by colleagues of all levels? Does the person know his or her blind spots and have people watching to prevent him or her from crashing? Is the person getting exposure to executive management? Does the person seek out and seriously consider advice? Is the person building an inclusive team and sponsoring others? Is the person proactive in finding opportunities to initiate...

Here are  10 important questions  business leaders should ask, according to  Ken Blanchard  and  Garry Ridge , authors of  Helping People Win At Work : Does my business have a clear, meaningful, and easily understood vision/mission? Do I have the right people in the right seats on the bus? Do I have a BHAG (big hairy audacious goal), and have I communicated it to my employees? Are my values driving the behavior I want in my organization? Am I creating a culture that increases employee engagement? Am I cultivating a spirit of internal and external learning? Do my employees know what an A looks like, and am I supporting them to get that A? Are our products/services creating lasting, positive memories for our customers? Do I have the best, most timely data and information to help my business make good decisions? Are our key performance indicators the right ones, and are we measuring what matters? And, one more questions to ask is: Do we c...

In John Baldoni's  book ,  The Leader's Guide to Speaking with Presence , he provides these tips for listening as a leader and learning as a leader: When  Listening  As A   Leader : Look at people when they are speaking to you. Make eye contact. Ask open-ended questions, such as "Tell me about..." or "Could you explain this?" Consider the "what if" question:  "What if we looked at the situation like this?" Leverage the "why" question:  "Why do we do it this way?" Employ the "how" question:  "How can you do this?" When  Learning  As A Leader : Reflect on what people have told you. Think about what you have not observed.  Are people holding back?  If so, why? Consider how you can implement what you have observed. Get back to people who have suggested ideas to you and thank them. Look for opportunities to collaborate with others. For about 20 years, Baldoni has coached and co...

If you are new to managing, or if you are struggling with a management dilemma, ask for help. There is no shame in asking for help. Seek the guidance of a colleague at work. Reach out to a mentor at or away from work. Turn to an online resource. Consult a book on managing. Whatever you do, don't sit back and do nothing. Managing even one employee can be challenging. And many managers receive little or no formal training on how to be a manager. That means you have to be proactive about learning how to be a good manager. Your team is depending on you, and to lead them effectively you need to know to how manage effectively. So, ask for help.

Set a good example for your employees and follow through on everything you say you are going to do. If you promise to get an employee an answer, get it for him or her. If you say you'll send a team member a report, do so. As the Nike campaign/slogan so aptly says, "Just Do It." Too many leaders don't follow through. Perhaps they get busy. Perhaps they forget. However, following through is critical to keeping your team effective and efficient. And it's necessary for gaining respect from your employees. Following through also means doing so in a timely fashion. If you take too long to follow through, it's as bad as not following through at all.

Stacking the Deck: How to Lead Breakthrough Change Against Any Odds , is as relevant today as it was when published two years ago. That's because the pace of change in business is just as fast as it was two years ago. Unfortunately, even when business leaders know they need to make changes at their company, many struggle with how to start making that change. And, how to create a sense of urgency around that need. Author  David S. Pottruck  offers these  14 action items for establishing the need to change and a sense of urgency. Ask these questions and take these steps: What is your company's mission statement? Do employees believe the company is committed to this mission? What is your perspective on the problem you need to solve or the opportunity you need to capture? What evidence do you have of this problem or opportunity? How is this problem or opportunity connected to the company's purpose and mission? Define your stakeholders (customers, employees, leade...

A manager who can't make a decision or who can't make a timely decision will frustrate his/her employees. Equally bad, a lack of decision will impede the progress of the manager's team. Some managers make endless requests for data as a way to postpone their having to make a decision. Employees end up spinning in circles, slicing and dicing the information far beyond what is truly needed for the manager to make a decision. Some managers are simply afraid to make a decision in fear of making a "wrong" decision. These managers don't necessarily request needless data, but simply just never decide. Successful managers gather the data from their employees, make any truly necessary follow-up requests (probing beyond what their employee may have researched/gathered on their own), and then make their decision...knowing that in virtually all cases most decisions are not black and white "right or "wrong," but are the best decisions made at that ti...

In addition to Laurie Sudbrink 's,  Leading With GRIT , being a great book for leaders, it's packed with powerful leadership and life quotes. Here are some of my favorites: Wanting to be someone else is a waste of the person you are - Kurt Cobain The respect you show to others (or lack thereof) is an immediate reflection on your self respect - Alex Elle You never really understand a person until you consider things from his point of view - Harper Lee People only see what they are prepared to see - Ralph Waldo Emerson We make a living by what we get, we make a life by what we give - Winston Churchill If it doesn't challenge you, it won't change you - Fred Devito The secret of change is to focus all your energy, not on fighting the old but on building the new - Socrates The biggest communication problem is we do not listen to understand. We listen to rely - Anonymous Attention is the rarest and purest form of generosity - Simon Weil Good leaders inspire pe...

"Connection is what transforms a dog-eat-dog environment into a sled-dog team that pulls together," says  Michael Lee Stallard , author of the new book,  Connection Culture . "Connection builds an emotional bond that promotes trust, cooperation, and esprit de corps among people in the workplace." Based on  shared identity, empathy, and understanding , connection moves primarily self-centered individuals toward group-centered membership. "Without that sense of connection, employees will never each their full potential," states Stallard. The  10 ways you can improve your connection skills  are to: Recognize varying connection needs Be present in conversations Develop the ability to empathize Develop the habit of emphasizing positives Control your tone of voice Negotiate with the mindset to solve a problems rather than to win Provide autonomy in execution Learn to apply the five languages of appreciation  Apologize when you make a mistake...

Here are some terrific quotes from Mark Goulston 's book,   Just Listen : Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. --  Paul Hawken Life is mostly a matter of perception and more often misperception. --  Dave Logan Everyone has an invisible sign hanging from their next saying, "Make me feel important." --  Mary Kay Ash Do the unexpected. The expected is boring.  The expected is tuned out. --  Steve Strauss Humility is the surest sign of strength. --  Thomas Merton Your most unhappy customers are your greatest source of learning. --  Bill Gates The secret of getting ahead is getting started. --  Agatha Christie Don't find fault.  Find a remedy. --  Henry Ford

"The challenge for the organizational architect is to systematically create the blueprint for an organization that  consciously connects everything to purpose ," explains author Clive Wilson , in his book,  Designing the Purposeful Organization . "The product of doing this are measurable results and, importantly, a felt sense of success. Wilson's book is packed with  case studies  and  activities  that help you put to practice in your organization the learnings from the book. Clive Wilson One of my favorite parts of the book is the " 10 Questions on Engagement,"  that all start out with, To what extent... ...does your organization  facilitate opportunities  for engagement within and between all stakeholder groups, so that they may share perspectives, learn and grow together in support of the organization's purpose? ...do  people come together to examine the way things are done , criticize processes and behaviors...