In today’s age of rising division and polarization, disagreement often feels like a zero-sum game. Unable or unwilling to negotiate conflict with skill, we ignore it or avoid it for as long as possible; when we are forced to face it, we escalate everyday disagreements and temporary flare-ups as if they’re life-and-death. Neither approach addresses underlying issues, promotes stronger relationships, nor yields satisfying results. It’s no wonder we try to avoid conflict and have a challenging time finding consensus. Conflict is getting the better of us. But what if conflict could be reframed—not as an obstacle to be overcome but as an opportunity to forge stronger relationships? In the new book, Conflict Resilience: Negotiating Disagreement Without Giving Up or Giving In , two former Harvard faculty—internationally-recognized negotiator, mediator and conflict management expert Robert Bordone , a Senior Fellow at Harvard Law School, and leading behavi...
Sharing tips, ideas and techniques for leaders and managers for the past 16 years.