Eric Jacobson On Management And Leadership

  Your employees have different learning styles – typically falling within these three categories:  Visual Learners Auditory Learners Tactile Learners  Therefore, it’s best to incorporate all three styles when teaching something new, according to the book, Customer Service Management Training 101 .  Keep in mind that:  Visual learns learn by seeing .   These learners retain well when they read or see the material. These learners easily understand training manuals, graphs, handouts, diagrams, and visual aids. They do well in independent environments where they set their own pace.  Auditory learners learn by listening . These employees are “tell-me” learners, who thrive in classroom settings. Lectures and class discussions are effective training tools. Group reading out loud and listening to tapes are both effective methods for presenting material.  Tactile learners learn by doing . These employees are “show-me” learners, who need a ...