Eric Jacobson On Management And Leadership

Debbie Laskey is my trusted resource for expert advice on marketing, customer service and leadership. I've had the honor of featuring her on my blog in the past. And, today, Debbie shares her keen insights on  the importance of employee engagement . As background, Debbie has nearly 20 years of marketing experience and an MBA Degree. She developed her marketing expertise while working in the high-tech industry, the Consumer Marketing Department at Disneyland Paris in France, the nonprofit arena, and the insurance industry.  Question: How do you define employee engagement? Debbie : Erika Andersen (@erikaandersen on Twitter), author and leadership expert, defined employee engagement in a post for  Forbes , and it has stuck with me:   “If a company’s focus is ‘How can we give our customers what they want,’ then that company needs great employees to come up with the ideas, to make the great products, to interact with the customers. Employees aren’t a begrudged necess...

"The challenge for the organizational architect is to systematically create the blueprint for an organization that  consciously connects everything to purpose ," explains author   Clive Wilson , in his book,  Designing the Purposeful Organization . "The product of doing this are measurable results and, importantly, a felt sense of success. Wilson's book is packed with  case studies  and  activities  that help you put to practice in your organization the learnings from the book. Clive Wilson My favorite part of the book is the " 10 Questions on Engagement,"  that all start out with, To what extent... ...does your organization  facilitate opportunities  for engagement within and between all stakeholder groups, so that they may share perspectives, learn and grow together in support of the organization's purpose? ...do  people come together to examine the way things are done , criticize processes and behaviors with a v...

"The challenge for the organizational architect is to systematically create the blueprint for an organization that  consciously connects everything to purpose ," explains author   Clive Wilson , in his book,  Designing the Purposeful Organization . "The product of doing this are measurable results and, importantly, a felt sense of success. Wilson's book is packed with  case studies  and  activities  that help you put to practice in your organization the learnings from the book. Clive Wilson My favorite part of the book is the " 10 Questions on Engagement,"  that all start out with, To what extent... ...does your organization  facilitate opportunities  for engagement within and between all stakeholder groups, so that they may share perspectives, learn and grow together in support of the organization's purpose? ...do  people come together to examine the way things are done , criticize processes and behaviors with a v...