In his book, The Responsible Leader , Tim Richardson explains that to create a high-performance culture , you need to plan and prepare for the following moments to ensure the conversations surrounding them are both meaningful and intentional: recruitment and induction of new team members performance management discussions promotion interviews and talent management discussions coaching discussions customer sales presentations handling customer complaints and problems briefings to the press, analysts and wider market senior leaders' contact with, and briefings to, teams across the organization internal presentations with executive committees team meetings and management meetings Richardson's advice to improve the quality of these conversations is to consider: How clear is the principal message for the conversation? How can you ensure that the content of the discussion is focused on the key message(s)? How can you ...
Sharing tips, ideas and techniques for leaders and managers for the past 16 years.