Some of my favorite parts of Douglas Conant 's and Mette Norgaard 's book, TouchPoints , are these lessons for leaders: You need to have dual vision. You need to be able to address the most pressing need and do it in a way that makes your employees more capable and ready to take on the next issue. No leader can succeed by being only tough-minded or only tender-hearted . The perfect balance is to be both tough-minded on the issue and tender-hearted with people. Leading with heart doesn't mean you always decide in favor of the individual. It just means that when you need to make a tough-minded decision, you are acutely aware of how it will affect the people involved. The people who are the most committed to mastering their craft are often the most humble . That is because, instead of comparing themselves to others, they are moved by an inner vision of what they might achieve. Ask often, "How can I help?" Doing so at the start of an interaction opens up space f
Sharing tips, ideas and techniques for leaders and managers for the past 15 years.