Great customer service tips from author Micah Solomon's book, High-tech, High-touch Customer Service:
You provide value when you deliver the four components that reliably create customer satisfaction:
- A perfect product or service
- Delivered in a caring, friendly manner
- On time (as defined by the customer)
- With the backing of an effective problem-resolution process
Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. He previously coauthored the bestselling Exceptional Service, Exceptional Profit.
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