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Showing posts from July, 2018

High Velocity Hiring

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The following statements from author  Scott Wintrip  convinced me to read his book,  High Velocity Hiring: How To Hire Top Talent In An Instant : "Hiring is broken. There's a new way to hire that's faster, efficient, and effective. Instead of waiting for the right  person  to show up, the new way to hire is to wait for the  right job  to show up. Instead of waiting until a seat is empty to search for talent, the new way of hiring starts the talent search before that job opens." Wintrip explains how companies across the globe have applied the principles of the on-demand economy to hiring. And, perhaps counter-intuitively, he demonstrates how hiring faster creates better employees and improved working relationships. The book takes you through a  five-step process : Create Hire-Right Profiles Improve Candidate Gravity Maximize Hiring Styles Conduct Experiential Interviews Maintain a Talent Inventory Most interesting to me is Wi

Today's Leadership Quotes

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Today's three leadership quotes come from Kristi Hedges , author of the book, The Power Of Presence. A vision will go nowhere unless the leader feels it in her bones. You don't lose your credibility from failure but from how you handle it. Executive presence means much more than making a fantastic first impression. It's about impressions made over time.

Leadership Books To Read This Month

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Pictured above are two books to add to your list for reading this month. Let The Story Do The Work explains that at the heart of leadership lies persuasion. And at the heart of persuasion likes storytelling. In her book, author Esther K. Choy teaches you how to: Dispel any fears that you can't tell great stories. Connect with an audience by determining their point of view and speaking to their concerns. Tell stories with numbers. Turn complex material into engaging narratives. Enhance stories with simple visual elements. Tell your personal story in a way that builds credibility and forges relationships. Sense And Respond teaches you how to use that feedback loop to: Create two-way conversations. Focus on the outcomes. Embrace continuous processes. Create collaboration. Create a learning culture. It's a management playbook that enables organizations to engage in two-way communications with the market and to drive value from that conversation

Customer Service Training 101

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Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you.   Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers.   Along with dozens of scenarios, examples, guidelines and practice lessons, author, Renee Evenson , also provides a focus on customer service in today’s marketplace, which includes effectively using social media .   My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints .   First, for effective customer service via the phone : Verbalize what you are doing – explain to your customer what you are doing throughout the phone contact. Never assume that the person on the other end understands.  During pauses, tell the customer

Six-Step Strategic Planning Process

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Awhile back, I shared highlights from the useful book, First-Time Leader , by George Bradt and Gillian Davis. Here's one more gem from the book -- the authors' recommendations for a six-step strategic planning process : Set an aspirational destination (derived from the mission and vision). Assess the facts of the current reality and develop potential future scenarios. Identify options to bridge gaps between the current reality and the desired aspiration. Evaluate options under different scenarios. Make choices. Develop detailed plans that will deliver on selected strategies. Act, measure, adjust, and repeat.

Leadership Quotes From The Book, Leading With GRIT

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In addition to  Laurie Sudbrink 's,  Leading With GRIT , being a great book for leaders, it's packed with powerful leadership and life quotes. Here are some of my favorites: Wanting to be someone else is a waste of the person you are - Kurt Cobain The respect you show to others (or lack thereof) is an immediate reflection on your self respect - Alex Elle You never really understand a person until you consider things from his point of view - H arper Lee People only see what they are prepared to see - Ralph Waldo Emerson We make a living by what we get, we make a life by what we give - Winston Churchill If it doesn't challenge you, it won't change you - Fred Devito The secret of change is to focus all your energy, not on fighting the old but on building the new - Socrates The biggest communication problem is we do not listen to understand. We listen to rely - Anonymous Attention is the rarest and purest form of generosity - Simon Weil Good leaders inspire

14 Attributes of Great Coaches

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For those who may have missed this posting from a couple years ago, I am pleased to share again a guest post from  Garret Kramer  of  InnerSports LLC  about how to be a great coach: 14 Attributes of Great Coaches By Garret Kramer, Author of  Stillpower: Excellence with Ease in Sports and Life   There are many, many coaching manuals and books on the market today.   Unfortunately, virtually all of them provide an external blueprint or "positive" guide to successful coaching and leadership. Very few, however, point the coach inward to an intuitive understanding that he or she already possesses. Below are fourteen examples of the inside-out coaching paradigm  revealed in  Stillpower .  Consider these attributes of great coaches for yourself; then see how they might apply to you, your team, classroom, company, or family.   1.  Great coaches think state of mind first; behavior (including "working hard, "

How To Be A Superboss

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"Superbosses embrace certain practices that good bosses don't, and they do even more of the productive things that good bosses do," says  Syney Finkelstein , author of the book,  Superbosses: How Exceptional Leaders Master the Flow of Talent . What's more, according to Finkelstein's findings from ten years of research and two hundred interviews, superbosses focus on identifying promising newcomers, inspiring their best work, and launching them into highly successful careers, while also expanding their own networks and building stronger companies. Most important, " regenerating the talent pool is the single most important thing any leader can do to survive and prosper ," adds Finkelstein. Sydney Finkelstein Superbosses also do this : Create master-apprentice relationships Rely on the cohort effect Say good-bye on good terms Adapt the job or organization to fit the talent Take chances on unconventional talent L