Eric Jacobson On Management And Leadership

Here are four great customer service tips from author Micah Solomon's book,  High-tech, High-touch Customer Service : You provide value when you deliver the  four components  that reliably create customer satisfaction : A perfect product or service Delivered in a caring, friendly manner On time (as defined by the customer) With the backing of an effective problem-resolution process

Great customer service tips from author Micah Solomon's book, High-tech, High-touch Customer Service : You provide value when you deliver the four components that reliably create customer satisfaction : A perfect product or service Delivered in a caring, friendly manner On time (as defined by the customer) With the backing of an effective problem-resolution process Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture.  He previously coauthored the bestselling Exceptional Service, Exceptional Profit .      

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. The book is a must-read for any business leader. And, fortunately, the content is grounded in decades of experience and proven methodology. Some key lessons I learned from the book include : If you can anticipate, you can differentiate. If your customers feel at home. They’re unlikely to roam. If things go wrong for a customer initially, do a grand job of getting to the other side of that challenge and you may create a positive memory that literally supplants the initial unpleasantness. Also, Solomon states that the four components to solid value that creates customer satisfaction are : A perfect product or service Delivery in a caring, friendly manner Timeliness The backing of an effective problem-...

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. The book is a must-read for any business leader. And, fortunately, the content is grounded in decades of experience and proven methodology. Some key lessons I learned from the book include : If you can anticipate, you can differentiate.  If your customers feel at home. They’re unlikely to roam.  If things go wrong for a customer initially, do a grand job of getting to the other side of that challenge and you may create a positive memory that literally supplants the initial unpleasantness. Also, Solomon states that the four components to solid value that creates customer satisfaction are :  A perfect product or service  Delivery in a caring, friendly manner  Timeliness  The...

Great customer service tips from author Micah Solomon's book, High-tech, High-touch Customer Service : You provide value when you deliver the four components that reliably create customer satisfaction : A perfect product or service Delivered in a caring, friendly manner On time (as defined by the customer) With the backing of an effective problem-resolution process Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. He previously coauthored the bestselling Exceptional Service, Exceptional Profit .

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. The book is a must-read for any business leader. And, fortunately, the content is grounded in decades of experience and proven methodology. Some key lessons I learned from the book include : If you can anticipate, you can differentiate. If your customers feel at home. They’re unlikely to roam. If things go wrong for a customer initially, do a grand job of getting to the other side of that challenge and you may create a positive memory that literally supplants the initial unpleasantness. Also, Solomon states that the four components to solid value that creates customer satisfaction are : A perfect product or service Delivery in a caring, friendly manner Timeliness The backing of an effective problem-...

Great customer service tips from author Micah Solomon's new book, High-tech, High-touch Customer Service : You provide value when you deliver the four components that reliably create customer satisfaction : A perfect product or service Delivered in a caring, friendly manner On time (as defined by the customer) With the backing of an effective problem-resolution process Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture.  He previously coauthored the bestselling Exceptional Service, Exceptional Profit .