Today's Leadership Tips On: Customer Service And Motivation

Cusomter Service:
Ritz-Carlton’s Three Stages of Service Warm welcome Anticipation of and compliance with guest needs Fond farewell
Motivation: According to University of Rochester psychologist Ed Deci, leaders should not ask “How do I motivate people?”Instead, the question to ask is, “How do I create the conditions in which they motivate themselves.”
Except from the June 2012 issue of Inc. magazine.
Ritz-Carlton’s Three Stages of Service Warm welcome Anticipation of and compliance with guest needs Fond farewell
Motivation: According to University of Rochester psychologist Ed Deci, leaders should not ask “How do I motivate people?”Instead, the question to ask is, “How do I create the conditions in which they motivate themselves.”
Except from the June 2012 issue of Inc. magazine.