Eric Jacobson On Management And Leadership

I just read the best book I have ever read about how to be a great listener. It is called Radical Listening by authors Prof. Christian Van Nieuwerburgh (PhD) and Dr. Robert Biswas-Diener . This book will expertly guide you to move from being an active listener to becoming a radical listener.  Radical listening is a profound practice that moves beyond simply hearing words to actively co-creating meaning.  “Most of us recognize the value of great listening. In fact, most people are familiar with approaches to ‘active listening’ and employ conversational techniques such as maintaining eye contact, nodding, and repeating speaker statements,” explain the authors.  “In our book, we present an alternative approach that builds on traditional active listening but extends it in dynamic ways. We present a simple but powerful framework for listening that includes attention to a listener’s motivation as well as to both the mental and behavioral aspects of listening.”  ...

Here are some great tips from  Michelle Tillis Lederman 's book,  The 11 Laws of Likability . They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences

Being a good listener is absolutely essential to being an effective leader. When you really listen, you : Remember names and facts correctly. Hear "between the lines." Show respect. Learn more about what's going on within your workplace. Here are 10 tips on how to be a better listener : Look at the person who's speaking to you. Maintain eye contact. Watch for non-verbal clues, body language, gestures and facial expressions. Eliminate all distractions. Don't multi-task. Ask questions that let the other person know you have heard them, and that you want to learn more. Don't interrupt. Don't finish the other person's sentences. Avoid using words, such as "no," "but," and "however," when you respond. Don't prejudge. Display a friendly, open attitude and body language. Ask questions to clarify what you heard.