Eric Jacobson On Management And Leadership

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees  the need for and importance of internal customer service. Similar to external customer service, that means employees/team members should: 1. Return phone calls on a timely basis. 2. Answer e-mails. 3. Be polite. 4. Probe to discover how else he/she can be helpful to a co-worker. 5. Be respectful of co-workers. Lead your team in providing excellent internal customer service. If need be, make internal customer service a discussion topic at your next group meeting.

The Grossman Group has launched its new Take5 ™ to Communicate Well three part e-learning course designed to teach managers at all levels how to plan and deliver effective communications to their employees . Based on a 5-part model that can be quickly applied to a variety of communication situations, the course uses real-life scenarios designed to help managers immediately apply the model to their work. The interactive course – made up of three 30 minute modules – tackles the following topics and offers 5 key takeaways: Outcome : Get the results you seek by properly identifying your desired business outcome before you communicate Audience : Identify your audience, their needs and care-abouts to help inform what you communicate Message : Move people to action through proper message development Method : Effectively deliver your message by selecting the best method based on the type of information you want to communicate Measurement : Determine the effectivenes...

Communications expert David Grossman of Your Thought Partner has published a new white paper  – What the most successful CEOs know: how internal CEO communications shapes financial performance . "CEOs who communicate often and well inside their organizations have better reputations – and that leads directly to better business results," explains David. "They’ve also got more engaged employees – another strong, measurable driver of positive financial outcomes." David's white paper incorporates research compiled from a number of leading sources and points to some critical key headlines, including: Internal communications helps drive organizational financial performance and other key business results, and enhances organizational reputation. There’s a correlation between effective internal communications on topics the CEO is best prepared to address, such as explaining business conditions and challenges, providing information on organizational performanc...