Although people generally spend about 50 percent more time listening than speaking, the average listener misses more than he or she takes in – about two-thirds of any spoken message. That’s the unnerving findings of Robert Bolton, PH. D. and Dorothy Grover Bolton, ED.M. , authors of the new book, Listen Up or Lose Out . “Listening is not only the skill that lets you into the other person’s world; it is also the single most powerful move you can make to keep the conversation constructive” – Douglas Stone , Bruce Patton and Sheila Heen . Equally important, listening well has been found to distinguish the best managers, teachers, and leaders, according to Daniel Goleman , author of, Social Intelligence: The New Science of Human Relationships . Presented within 22 chapters within five parts , the Bolton’s book teaches you: Why you should improve your listening The do’s and don’ts of great listening How to properly reflect content you’ve heard Reading and refl...