The Three Elements Of An Apology

The following great advice about how to apologize is from the book, The Courage Solution, by Mindy Mackenzie. I'll be posting a full review of the book in a few days. In the meantime, Mackenzie recommends you include these three elements when you apologize:

Actually say "I'm sorry" out loud, while making eye contact, if possible.
Acknowledging your error by adding the phrase "I was wrong...but more importantly, you were right."
Asking humbly, "How can I fix this?" Keep in mind that an effective apology requires you to have actually begun working on a solution by the time you get to this step.

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Eric Jacobson On Management And Leadership

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