Incorporate These Three Learning Styles When Teaching Employees Something New
Your employees have different learning styles – typically falling within these three categories:
Therefore, it’s best to incorporate all three styles when teaching something new, according to the book, Customer Service Management Training 101.
Keep in mind that:
Visual learns learn by seeing. These learners retain well when they read or see the material. These learners easily understand training manuals, graphs, handouts, diagrams, and visual aids. They do well in independent environments where they set their own pace.
Auditory learners learn by listening. These employees are “tell-me” learners, who thrive in classroom settings. Lectures and class discussions are effective training tools. Group reading out loud and listening to tapes are both effective methods for presenting material.
Tactile learners learn by doing. These employees are “show-me” learners, who need a hands-on experience. On-the-job training works best for them. Touching and doing an activity is important. Demonstrate the task, and then have them demonstrate it.
Thank you to the books' publisher for sending me a copy of the book.