How To Write An Employee Satisfaction And Engagement Survey

According to Polaris, a company that specializes in employee research, “a company’s employees are often the face and frontline of an organization and their opinion of that organization affects their attitude, thus affecting customers’ attitudes, behavior and ultimately, the bottom line.”

That is why Polaris recommends that business leaders conduct employee research that allows leaders to better understand what motivates employees, drives loyalty, and makes and keeps employees happy.

“An added benefit of conducting employee satisfaction research is that, in doing so, a company lets their employees know they are important, their opinions and suggestions matter, and there is a sincere desire to make the company an enjoyable place to work,” reports Polaris.

Here are 10 questions Polaris recommends you ask employees as part of a wide-ranging employee satisfaction and engagement survey:

For each of the following statements, indicate if you:
• Strongly disagree
• Disagree
• Somewhat disagree
• Agree
• Strongly agree

1. I am aware of my company’s overall strategy.
2. I understand what my company is trying to achieve.
3. I feel my department gets support and teamwork from other areas within the company.
4. Overall, I am very satisfied with my job at the company.
5. My manager clearly defines my job responsibilities.
6. My manager/supervisor encourages high achievement by reducing the fear of failure.
7. My manager/supervisor takes responsibility for shaping the attitudes and relationships within our department.
8. My manager/supervisor clearly communicates what is expected of me.
9. My manager/supervisor provides me with continuous feedback to help me achieve.
10. My manager/supervisor demonstrates professionalism.

You can learn more tips for writing employee surveys in John Kador’s and Katherine J. Armstrong’s book, Perfect Phrases for Writing Employee Surveys.