The Meaning Of Class In A Manager

One of my favorite sections of the book, The First-Time Manager, is the one about class in a manager:

Class is treating people with dignity.
Class does not have to be the center of attention.
Class does not lose its cool.
Class does not rationalize mistakes.
Class is good manners.
Class means loyalty to one's staff.
Class recognizes the best way to build oneself is to first build others.
Class leads by example.
Class does not taken action when angry.
Class is authentic and works hard at making actions consistent with words.

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Eric Jacobson On Management And Leadership

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