Book Highlights: Conflict 101 By Susan H. Shearouse

Handling conflict is one of the most difficult things a leader has to deal with. Unfortunately, conflict in the workplace is inevitable.

In fact, research shows that 42 percent of a manager's time is spent addressing conflict. And, over 65 percent of performance problems are caused by employee conflicts.

Managers new in their leadership role typically have had little to no training on how to deal with conflict.

Fortunately, in Susan H. Shearouse's book, Conflict 101, you can learn:

How conflict is created
How we respond to conflict
How to management conflict more effectively

Shearouse explains that even though conflict is inevitable, it can lead to both growth and progress. "There is little progress that is not preceded by some kind of conflict," says Shearouse.

I found particularly helpful in the book the definitions of the following five different types of conflict and then how best to deal with each:

Problems to solve
Disagreement
Contest
Fight
Intractable situation

Also helpful are the "consider this" questions asked of the reader in at the end of each chapter, along with the list of "homework" to do's.

Shearouse does a good job of teaching effective ways to:

Confronting conflict at the earliest possible level when it's easiest to resolve
Become more aware of how different people deal with conflict
Have the courage to admit mistakes
Rethink anger
Foster compromises and collaborations
Keep a sense of humor and sense of empathy
Build trust among coworkers
Harness negative emotions
Encourage apologies and forgiveness
Use a solution-seeking approach
Say what needs to be said

Shearouse has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included the US Environmental Protection Agency and the US Army Corps of Engineers.

Comments

How To Ensure Merger And Acquisition Success

“Our book will be of considerable interest to corporate executives and directors, who will likely be involved in M&As during their careers,” share the authors of the new book, The M&A Failure Trap: Why Most Mergers and Acquisitions Fail And How The Few Succeed . They add, the book is also essential reading for: Investors and shareholders asked to vote on merger proposals. Investors who are considering investment in the acquiring company. Business professionals in general. Economists. Business school and university instructors. Students of business and economics interested in business restructuring and acquisition. And I contend, it is revealing reading for anyone interested in one of the most important and consequential economic events – business acquisitions. The M&A Failure Trap serves as the very blueprint to help top-level management and interested parties make better choices about their organization, avoiding the pitfalls that have led many

Effective Listening: Do's And Don'ts

Here are some great tips from Michelle Tillis Lederman's book, The 11 Laws of Likability . They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences

Leadership Lessons From A Serial Entrepreneur

Brad Jacobs ’ book provides you a treasure trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience. So, even if you don’t envision yourself wanting to earn a billion dollars, don’t pass up reading Jacob’s, How To Make A Few Billion Dollars . In the book, Jacobs defines the mindset that drives his remarkable success in corporate America – and distills a lifetime of business brilliance into a tactical road map. And he shares his techniques for: Turning a healthy fear of failure to your advantage. Building an outrageously talented team. Catalyzing electric meetings. Transforming a company into a superorganism that beats the competition. “This book is about what I’ve learned from my blunders, and how you can replicate our successes,” says Jacobs. He shares his candid account of the highs and lows of entrepreneurship. Jacobs has founded seven billion-dollar or multibillion-dollar businesses, completed approximately 500 M&A

How To Use Bold Moves To Build Your Career

“There are two pieces of debilitating thinking that hold women back: The first is waiting to be noticed or appreciated. The other is not taking a risk to apply for a new job or opportunity, believing that they do not have enough experience or skills sets,” according to Christie Hunter Arscott , author of the book, Begin Boldly . In Begin Boldly , Hunter Arscott turns this thinking on its head. She encourages women to treat their career like an investment portfolio with early deposits of bold moves, courageous actions, and informed risk. “One thing I know for certain that I wish to impart to you: Brilliant careers are seldom built without bold moves ,” says Hunter Arscott. “Despite recognizing the benefits of making bold moves, most women—especially those early in their careers—struggle to harness the power of risk-taking.” Speaking about the book, Hunter Arscott states that it will equip you with the tools to navigate the workplace strategically and successfully, despite ch

10 Quotes From The 5 Levels Of Leadership -- John C. Maxwell

Soon I'll post my full review of John C. Maxwell's latest book, The 5 Levels of Leadership . In the meantime, here are some of my favorites quotes from the book that I believe should become a must-read book by any workplace/organizational leader: Good leadership isn't about advancing yourself. It's about advancing your team. Leaders become great, not because of their power, but because of their ability to empower others. Leadership is action, not position. When people feel liked, cared for, included, valued, and trusted, they begin to work together with their leader and each other. If you have integrity with people, you develop trust. The more trust you develop, the stronger the relationship becomes. In times of difficulty, relationships are a shelter. In times of opportunity, they are a launching pad. Good leaders must embrace both care and candor. People buy into the leader, then the vision. Bringing out the best in a person is often a catalyst for

Best Practices For Effective Communication

Here are the 12 golden rules of effective communication from Paul Falcone , as highlighted in his book, 2600 Phrases for Setting Effective Performance Goals . Always remember to : Recognize achievements and accomplishments often. Celebrate success. Deliver bad news quickly, constructively, and in a spirit of professional development. Praise in public, censure in private. Assume responsibility for problems when things go wrong, and provide immediate praise and recognition to others when things go right. Create a work environment based on inclusiveness, welcoming others' suggestions and points of view. Listen actively, making sure that your people feel heard and understood and have a voice in terms of offering positive suggestions in the office or on the shop floor. Share information openly (to the extent possible) so that staff members understand the Why behind your reasoning and can ask appropriate questions as they continue along in their own path of career development and l

Eight Things I Am Thankful For

Each year, around Thanksgiving time, I think about what I am thankful for. This year, I decided to once again take the time to make a list. A list of eight things I am thankful for . What's on your list this year? And, what's on your list this year that wasn't on your last year's list? Here is my list : Family and friends. Blogs, LinkedIn and other sources that help me to be a constant learner. Setting personal goals and working hard to reach or exceed them. Good books (including ones the book club recommended). Nonprofit organizations that provide vital services and ways for me to volunteer and donate to support their causes. Music. The ability to travel for vacations. Readers, followers and guests of my Blog and via X/Twitter @ericjacobsonkc Wow, I have a lot to be thankful for this year!

Growth Is A Leadership Issue, Not A Sales Issue

“Only you , as a senior leader, have the power to direct your company to continuous and sustainable success,” says Scott K. Edinger , author of the new book, The Growth Leader . “Growth is a leadership issue, not a sales issue,” he adds. His book explains why that is true. And why the relationship that executives and leaders have with the sales organization is among the most important elements of growth leadership. The Growth Leader reveals how top executives create profitable growth through the intersection of strategy, leadership, and sales. With a clear strategy, inspiring leadership, and aligned sales, powerful leaders understand that true competitive advantage doesn't come from innovation alone but belongs to companies that use their sales organization to add and create value. By reading the book, you'll learn how to ensure growth strategy is aligned at every level of your company, from boardroom initiatives to daily customer interaction. More specifically, you’l

The Power Of Middle Managers In The Workplace

The book, Power To The Middle , shows how managers are the crucial link between a company’s ground floor and top brass. “Too often company leaders view middle managers in a negative light as expendable employees who can slow down productivity and overall strategy,” explain the book’s authors and McKinsey partners Bill Schaninger , Bryan Hancock , and Emily Field . “However, new KcKinsey research reveals that this outdated perspective needs to change and that well-developed managers are the strategy that companies must prioritize to succeed today,” they add. Most importantly, by the end of their book, the authors sum up their insights and provide a playbook that will help senior leaders let go of the command-and-control mindset that has hobbled their managers for so long. The authors define middle managers as the people who are at least once removed from the front line and at least a layer below the senior leadership. From this pivotal position, a middle manager’s job is to

How To Write An Employee Satisfaction And Engagement Survey

According to Polaris , a company that specializes in employee research, “a company’s employees are often the face and frontline of an organization and their opinion of that organization affects their attitude, thus affecting customers’ attitudes, behavior and ultimately, the bottom line.” That is why Polaris recommends that business leaders conduct employee research that allows leaders to better understand what motivates employees, drives loyalty, and makes and keeps employees happy. “An added benefit of conducting employee satisfaction research is that, in doing so, a company lets their employees know they are important, their opinions and suggestions matter, and there is a sincere desire to make the company an enjoyable place to work,” reports Polaris. Here are 10 questions Polaris recommends you ask employees as part of a wide-ranging employee satisfaction and engagement survey : For each of the following statements, indicate if you: • Strongly disagree • Disagree • Somew

Eric Jacobson On Management And Leadership

Search This Blog