Stop Asking Your Customers These Five Questions



As you start to gear up for the fall and winter holiday shopping season, consider this advice from author Paul R. Timm.  He recommends a different twist on asking your customers questions:
  • stop asking your customers the "typical" questions and instead ask them open-ended questions.
Here's specifically what Timm recommends:

Don't Ask:
  • How was everything?
  • Can I get you something else?
  • Did you find everything you need?
  • Will that be all?
  • Was everything satisfactory?
Instead Ask:
  • What else can I do for you?
  • What else can I get for you?
  • What else can I help you with?
  • What else could we do to better serve you?
  • How else can we be of help?
These open-ended questions will let your customers really express their ideas, opinions and needs. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers

Comments

  1. Great ways to reframe the question to invite more of a response Eric. We've got to be intentional when asking questions.

    ReplyDelete

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