I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA has lived by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business with them. Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employee s .
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Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear. “Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book, Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be . As today's guest post, Van Rooy offers these six tips for how to get the feedback you need to improve performance at work . Guest Post By David L. Van Rooy 1. Don’t forget to as k : One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve. 2. Make sure you listen : Remember, getting feedback is about improving your performance, not turning it into a “you versus the
Today, the following 10 leadership and business book authors answered this question for me: Question: While we surely will find ourselves challenged by COVID-19 in the foreseeable future, what is the most important thing a leader can do as they lead their business/organization? “Leaders have had some great opportunities as a result of COVID-19. Topping the list: hire the best people, not just the best people geographically convenient. The world just gave permission to have people working remotely. Take advantage. As a bonus tip, it is more important than ever to remember that your team is made of humans and this is an extremely difficult time for humans. Build in extra supports for your team.” -- Michael Solomon and Rishon Blumberg, co-authors of, Game Changer . “First, don’t allow yourself to become so overwhelmed and distracted by the uncertainties—what you don’t know—that you lose sight of what you do know, and what you can control. Second, you must establish a protocol for
Here are some great tips from Michelle Tillis Lederman's book, The 11 Laws of Likability . They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences
I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA lives by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business with them. Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees .
In Paul Falcone ’s book, 75 Ways For Managers To Hire, Develop And Keep Great Employees , he recommends asking new employees the following questions 30, 60 and 90 days after they were hired: 30-Day One-on-One Follow-Up Questions Why do you think we selected you as an employee? What do you like about the job and the organization so far? What’s been going well? What are the highlights of your experiences so far? Why? Tell me what you don’t understand about your job and about our organization now that you’ve had a month to roll up your sleeves and get your hands dirty. Have you faced any unforeseen surprises since joining us that you weren’t expecting? 60-Day One-on-One Follow-Up Questions Do you have enough, too much or too little time to do your work? Do you have access to the appropriate tools and resources? Do you feel you have been sufficiently trained in all aspects of your job to perform at a high level? How do you see your job relating to the organization’s mission and vis
Roger Fulton ’s book, Common Sense Management , offers this quick and easy-to-remember explanation of the three categories of management responsibilities : Supervision : Overseeing the work of other people. That means making sure that they do their work and meet the goals and deadlines as expected. Management : Bringing people and things together to be sure that the job gets done on time. It requires getting people, equipment, and parts to the right place at the right time, so it all comes together as a final and complete package. Leadership : Having the vision to look ahead and know where you and your team are headed in the future and getting everyone on board to help you all get here. To be a successful leader, you must also be a successful supervisor and manager.
Skip Prichard’s book, The Book of Mistakes , provides a motivating and inspiring fable and journey to finding the secrets to creating a successful future. This 175-page self-help tale, wrapped in fiction, teaches you the nine mistakes that prevent many from achieving their goals . Full of wisdom, this is a book for everyone, and particularly valuable to anyone who wants to be a better leader. I won’t reveal the nine mistakes, however, here are some of my favorite takeaways and snippets from the lessons the book teaches: Be the hero of your story, not a minor character in someone else’s. Know your inherent value. Surround yourself with the people who will help you achieve your purpose. The journey to success requires both risk and failure. Look at everyone you meet as a wise teacher. Be motivated, not intimidated, by another’s success. Successful people have a sense of urgency. Prichard has featured, interviewed, and studied over one thousand of the world’s most successful people, fro
Read the informative and inspirational, The Entrepreneur’s Faces , to follow the intriguing stories of 10 real entrepreneurs from around the world as they reveal their personal entrepreneurial journeys – overcoming pain and setbacks, all the while demonstrating tremendous vision, imagine and drive. This is a must-read book whether you are an aspiring entrepreneur or a current entrepreneur. The 10 journeys are engaging, relatable and profiled through these personas: The Maker : Prototypes everything, learns by doing. The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Accidental : Hobbyist mentality, obsessive tinkerer, passionate beyond practicality. The Guardian : Turns empathy into a lens to better serve customers. Improves lives and heightens human interactions. The Conductor : Thinks big, undaunted by regulations or limitations. Platform builder. The Evangelist : Sparks imagination by telling a story, plants seeds for
This Thanksgiving holiday week is the perfect time to read the leadership book, Leading With Gratitude , by authors Adrian Gostick and Chester Elton . Published this past spring, the book provides managers and executives with easy ways to add more gratitude to the everyday work environment to help bolster moral, efficiency, and profitability. Gostick and Elton also share eight simple ways managers can show employees they are valued. Then, they supplement their insights and advice with stories of how many of today’s most successful leaders successfully incorporated gratitude into their leadership styles. Today, the authors answered this question for me: Question : During this most unusual and challenging pandemic year, why is it more important than ever to express gratitude? And how best should a leader do that? Gostick and Elton : “Our research shows there is a staggering gratitude deficit in the work world, especially when times get tough. People are less likely to e