Best-selling author Brian Tracy's book, Full Engagement, provides practical advice for how to inspire your employees to perform at their absolute best. He explains that above nearly every measure, employees' most powerful single motivator is the "desire to be happy".
So, Tracy teaches you how to make your employees happy by:
- Organizing their work from the first step in the hiring process through the final step in their departure from your company so they are happy with you, their work, their coworkers, as well as in their interactions with your customers, suppliers and vendors.
- The Psychology of Motivation
- Ignite the Flame of Personal Performance
- Make People Feel Important
- Drive Out Fear
- Create That Winning Feeling
- Select The Right People
- Internal Versus External Motivation
- Smile
- Ask questions
- Listen
- Be polite
- Say "Thank You"
- Keep employees informed
- Encourage improvement
- Treat employees like volunteers
- Pay employees well
- Compliment employees
- Assure harmony
- Praise regularly
- Refuse to criticize
- Celebrate success
- Express interest in employees
- Be a mentor
- Give employees freedom to do their work
- Protect employees from negativity, rudeness or bad treatment from other people
- Be pleasant
- Speak positively about your staff with other people
- Be clear about employee's job responsibilities
- Give feedback
- Be a good role model
- Disagree without being disagreeable
- Set clear, specific, measureable, achievable, realistic and time-bounded goals
- Interview three candidates
- Interview the person you like best three times
- Interview the that person in three different meeting places
- Have three different people interview you top candidate
I recommend the book for any manager who wants to learn how best to work with an employee to:
- build up his/her self-esteem
- build his/her self-image
- drive away his/her fears
- make him/her feel like a winner
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