Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear.
“Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book, Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be.
As today's guest post, Van Rooy offers these six tips for how to get the feedback you need to improve performance at work. Guest Post By David L. Van Rooy
1. Don’t forget to ask: One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve.
2. Make sure you listen: Remember, getting feedback is about improving your performance, not turning it into a “you versus them” mentality. Your reaction is cri…
Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.
So, here's a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organization's customer service via the phone:
1. Was the phone answered after two rings or less?
2. Did the employee use an appropriate greeting?
3. Did the employee identify himself or herself by name?
4. Was the employee's tone of voice pleasant and businesslike?
5. Was the call handled efficiently without being abrupt?
6. Did the employee provide accurate information or refer the caller to an appropriate person?
7. Did the employee reflect the best image for the company?
8. Did the employee thank the caller?
9. Did the employee make prudent use of putting the caller on hold if it was necessary to do so?
10. Did the e…
I met Debbie Laskey in 2009, when we worked together
virtually for MicroMentor, Debbie in California, and me in Kansas. Here’s Debbie’s
brief bio. Debbie Laskey developed her brand marketing and communications
expertise while working in the high-tech industry, the Consumer Marketing
Department at Disneyland Paris in France, the nonprofit arena, and the
insurance industry. Since 2002, she has served as a judge for the Web Marketing
Association’s annual web award competition; and she’s been included in the
"Top 100 Branding Experts" list to follow on Twitter
@DebbieLaskeyMBA. Check out her website at www.BrandingAndMore.net and
her Blog at http://DebbieLaskey.blogspot.com. Guest Post: By Debbie Laskey There is no denying that social media has changed how brands
communicate. All aspects of business have been affected from technology to
human resources to marketing. Even more important, all employees have become
their own personal brands – some even major influencers – with their …