Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear.
“Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book, Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be.
As today's guest post, Van Rooy offers these six tips for how to get the feedback you need to improve performance at work. Guest Post By David L. Van Rooy
1. Don’t forget to ask: One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve.
2. Make sure you listen: Remember, getting feedback is about improving your performance, not turning it into a “you versus them” mentality. Your reaction is cri…
Are you a leader who is struggling with how to write your company's core values?
You can learn from Recreational Equipment Incorporated, better known as REI -- an outdoor gear and apparel co-op. As described in Amy Lyman's new book, The Trustworthy Leader, REI concisely articulates its core values in this series of statements: Authenticity -- We are true to the outdoors.Quality -- We provide trustworthy products and servicesService -- We serve others with expertise and enthusiasm.Respect -- We listen and learn form each other.Integrity -- We live by a code of rock-solid ethics, honesty, and decency.Balance -- We encourage each other to enjoy all aspects of life."The words contained in the values are not much different from those found in the value statements of any organization. So what makes it different at REI? The people at REI actively seek to live out their values," explains Lyman.
Great customer service tips from author Micah Solomon's new book, High-tech, High-touch Customer Service:
You provide value when you deliver the four components that reliably create customer satisfaction: A perfect product or serviceDelivered in a caring, friendly mannerOn time (as defined by the customer)With the backing of an effective problem-resolution process Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. He previously coauthored the bestselling Exceptional Service, Exceptional Profit.