Encourage Excellent Internal Customer Service

Too often, we think of only external customer service, and forget about the need for excellent internal customer service.

No matter what type of business, organization or team you lead, teach your team members/employees the need for and importance of internal customer service.

Similar to external customer service, that means employees/team members should:

1. Return phone calls on a timely basis.
2. Answer e-mails.
3. Be polite.
4. Probe to discover how else he/she can be helpful to a co-worker.
5. Be respectful of co-workers.

Lead your team in providing excellent internal customer service. If need be, make internal customer service a discussion topic at your next group meeting.

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