How To Express Genuine Interest In Your Customers


Author Steve Curtin, in his book, Delight Your Customers, suggests you and your employees do these 12 things to express genuine interest in your customers:
  1. Offer personalized greetings
  2. Use names
  3. Practice assertive hospitality
  4. Ask questions
  5. Cosset
  6. Anticipate needs
  7. Remember preferences
  8. Pay attention to details
  9. Display a sense of urgency
  10. Solicit feedback
  11. Offer personal farewells
  12. Follow up on service

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