Fortunately, Richard Finnegan, shares in his book, Rethinking Retention in Good Times and Bad, four key questions you should include in your exit interviews:
- Why did you decide to leave us?
- Of all the things you've told me, what is the top thing that caused you to resign?
- It's great that you've found such a good opportunity, but why did you look?
- What one thing could we have done that would have caused you to stay?