The 5 Open-Ended Questions To Ask Your Customers

I really like author Paul R. Timm's advice to stop asking your customers the "typical" questions and instead ask them open-ended questions.

Here's what Timm recommends:

Don't Ask:

How was everything?
Can I get you something else?
Did you find everything you need?
Will that be all?
Was everything satisfactory?

Instead Ask:

What else can I do for you?
What else can I get for you?
What else can I help you with?
What else could we do to better serve you?
How else can we be of help?

These open-ended questions will let your customers really express their ideas, opinions and needs. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers.

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Eric Jacobson On Management And Leadership

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