How To Be A Customer-Facing Employee

According to author Micah Solomon, to ensure you have customer-facing employees, help them to:

Display simple human kindness
Sense what another person is feeling
Have an inclination toward teamwork
Be detail oriented, including having the ability and willingness to follow through to completion
Bounce back and do not internalize challenges

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How Businesses Hone And Also Avoid Drift

“Honing, not sharpening is a metaphor for how successful businesses keep their competitive edge,” explain authors Geoff Tuff and Steven Goldbach , authors of the new book, Hone: How Leaders Defy Drift . “Today’s leaders seem to be highly focused on increasingly frequent transformation (akin to knife sharpening), when in fact they would be better served by building daily habits to hone their organization like a chef hones a knife.” Sharpening : This process restores a dull knife edge by removing material to create a new, sharper edge. Honing : This process realigns the existing edge of a knife, maintaining its sharpness without removing material. The book is a call to action for leaders to build the capability and mindset to hone their organizations, minimizing—but not eliminating—the need for transformation. “Choosing and honing the set of management systems that promote an organization's desired outcomes (and uninstalling them when they are past the...

Discover How Ken Blanchard Changed The Way The World Leads

I would be hard pressed to find a leader, someone who studies leadership, or an aspiring leader who during the past 43 years hasn’t read the iconic and business classic The One Minute Manager (1982) or the updated new addition, The New One Minute Manager (2015). For decades, these two books, both co-authored by Ken Blanchard and Spencer Johnson , have helped millions achieve more successful professional and personal lives. Now, in Chapter 9 of the new biography of Ken Blanchard, you’ll discover the story behind the idea and ultimate launch of the original The One Minute Manager . Chapter 9 is in the insightful and intimate biography, Catch People Doing Things Right , authored by Martha C. Lawrence . In it and through extensive access to personal papers, letters, and interviews spanning six decades, she reveals how Blanchard became a leadership guru and bestselling author of more than 70 books. Lawrence shares insights and intimate details about Blanchar...

Learn The Extraordinary Power Of Caring For Your People Like Family

“Everybody truly does matter. No idea could be simpler or more powerful. It is an idea that has unlimited potential, because people have unlimited potential—to surprise, delight, and elevate themselves, one another and all around the world,” profess Bob Chapman and Raj Sisodia , authors of the newly expanded 10 th anniversary edition of Everybody Matters: The Extraordinary Power Of Caring For Your People Like Family . The book’s first edition, premiered in 2015 and has sold more than110,000 copies and is available in seven languages. This book is about truly human leadership that creates off-the-charts morale, loyalty, creativity, and business performance. It manifests the reality that every single person matters, just like in a family. It’s not a cliché on a mission statement; it’s the bedrock of a company’s success. “The startling truth, supported by research, is that your leader has a greater impact on your health than your doctor, therapist, or even your par...

How To Master The Cycles Of Leadership: The Four Seasons

Whether you’re an aspiring leader, a newly appointed CEO, or a board member wanting to better steward your company’s performance, A CEO For All Seasons: Mastering The Cycles Of Leadership is the hands-on playbook you need – packed with practical, proven tips to help you navigate the four distinct phases of leadership. “The journey of a CEO has a beginning, middle, and end, and the challenges leaders face early on are often far different than those midway through and near retirement, explain the authors of the book – Carolyn Dewar , Scott Keller , Vikram Malhotra, and Kurt Strovink . “For us, the most apt analogy to describe these cycles is the four seasons of the year,” they add. Spring : Stepping up - Preparing for the role. Summer : Transitioning into the role. Starting strong. Leading with impact. Fall : Navigating the middle years. Staying ahead. Sustaining momentum. Enhancing your learning. Future-proofing the organization. Winter : Transitioning out of the rol...

The Ordinary Skills Of Exceptional Leaders

New York Times - bestselling author, chartered psychologist and Professor of Leadership at the University of Exeter Business School, John Amaechi , has released It’s Not Magic: The Ordinary Skills Of Exceptional Leaders . It’s an important read for particularly managers, executives, board members, and other business leaders, and anyone else expected to motivate and inspire others to achieve great things. The book walks you through the seemingly obvious but difficult-to-nail mindsets and intentions you’ll need to adopt to influence and motivate others. You’ll learn strategies and techniques you can apply immediately, including: Easy-to-follow explanations of the straightforward behaviors you can model to improve your ability to lead others. Habits you can adopt immediately to motivate others in any setting, from the boardroom to the classroom or the battlefield. Data-driven insights into the tiny, little things that great leaders do every day and how to incorporate t...

How To Align Sales And Marketing To Drive Company Success

Nearly 90 percent of startups will fail without ever reaching a point of positive return on investment. Founders and entrepreneurs are facing unprecedented challenges in pursuit of becoming one of the coveted 10 percent. Who better to turn to for advice than the duo behind the most successful software IPO in history? That is where Denise Persson and Chris Degnan come in, authors of the new book, Make It Snow . During the nearly nine years they worked together at Snowflake, they built one of the longest-running and most effective sales-marketing partnerships from the ground up, unifying two historically divided groups in corporate America. Together, they took Snowflake from struggling startup to a tech powerhouse on par with Google and Amazon. Over the years, Snowflake surged to more than 9,000 employes and $3 billion in annual sales. “Sales and marketing are often neglected in startups, with focus squarely placed on the engineerin...

How To Build And Position A Brand Worth Fighting For

“The most successful company brands achieve greatness not by claiming superiority, but by boldly positioning against an enemy,” explains Laura Ries , author of the new book, The Strategic Enemy: How To Build And Position A Brand Worth Fighting For . She adds, “Consumers are overwhelmed by choices and inundated with marketing messages. And despite an obsession with positioning amongst the world’s most well-known companies, too many brands retain an outdated focus on being better (better service, better prices, etc.) and using line-extensions rather than on what really matters in the mind―being different than your strategic enemy.” Riess shares that the human mind understands ideas best through contrast. Therefore, when you tell consumers you are different, it begs the question Why? Why are you different, and how does that make your brand better? It is more involving, creates news value, and opens the discussion. “When you communicate that difference by also being visually dis...

How To Reframe Healthy Risk For Greater Achievement

“Facing rapid change and rising uncertainty, risk can feel intimidating, overwhelming, and even paralyzing. Yet a culture of safety, where risk is seen as dangerous, can flatten growth and spur stagnation,” explains Ben Swire , author of the new book, Safe Danger: An Unexpected Method For Sparking Connection, Finding Purpose, And Inspiring Innovation . “We all crave inspiring experiences, meaningful work, and deeper relationships. But getting there requires risk,” adds Swire. Swire is an award-winning designer, IDEO (A Global Design & Innovation Company) veteran, and team builder and in his book, he shows how to reframe healthy risk for greater achievement, supercharging employee engagement, and creating more innovative workplaces. Whether you're a leader looking to engage your team, a professional seeking to infuse your career with new life, or an individual striving to get more out of your time each day, Safe Danger offers the tools and insights you need to help...

Six Mindsets That Distinguish The Best Leaders

The key takeaway from the book, CEO Excellence: The Six Mindsets That Distinguish The Best Leaders From The Rest , is the best CEOs think and act differently than the rest across each of six key CEO responsibilities , including: Setting the direction (vision, strategy, resource allocation) Aligning the organization (culture, organization design, talent) Mobilizing through leaders (composition, teamwork, operating rhythm) Engaging the board (relationships, capabilities, meetings) Connecting with stakeholders (social purpose, interaction, moments of truth) Managing personal effectiveness (time and energy, leadership model, perspective) Starting with a pool of more than 2,400 corporate leaders, McKinsey & Company senior partners and authors Carolyn Dewar , Scott Keller , and Vik Malhotra extensively screened the group to identify the elite core, then sat down with 67 of them for multiple hours to talk...

6 Ways To Seek Feedback To Improve Your Performance In The Workplace

Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear. “Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book, Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be . As today's guest post, Van Rooy offers these six tips for how to get the feedback you need to improve performance at work . Guest Post By David L. Van Rooy 1. Don’t forget to as k : One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve. 2. Make sure you listen : Remember, getting fee...

Eric Jacobson On Management And Leadership

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