How To Be A Customer-Facing Employee

According to author Micah Solomon, to ensure you have customer-facing employees, help them to:

Display simple human kindness
Sense what another person is feeling
Have an inclination toward teamwork
Be detail oriented, including having the ability and willingness to follow through to completion
Bounce back and do not internalize challenges

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How to Be a Leader – 9 Principles from Dale Carnegie

Today, I welcome thought-leader Nathan Magnuson as guest blogger... Nathan writes : This is it, your first day in a formal leadership role. You’ve worked hard as an individual contributor at one or possibly several organizations. Now management has finally seen fit to promote you into a position as one of their own: a supervisor. You don’t care if your new team is only one person or ten, you’re just excited that now – finally – you will be in charge! Unfortunately the euphoria is short-lived. Almost immediately, you are not only overwhelmed with the responsibilities of a team, but you quickly find that your team members are not as experienced or adroit as you. Some aren’t even as committed. You find yourself having to repeat yourself, send their work back for corrections, and staying late to fill the gap. If something doesn’t change soon, you might just run yourself into the ground. How did something that looked so easy ...

How To Give Praise To An Employee

Years ago, Entrepreneur magazine offered these timeless and valuable tips on how to give praise : Praise followed by criticism is not praise. Praise followed by praise is probably a little too much praise. Ending an expression of praise with "...and stuff" nullifies the praise. And, Make it timely. The closer the recognition is to the behavior, the more likely the behavior will be repeated. Be sincere. Be impromptu. Remember, a handwritten note is worth more than a gift card. Having trouble writing your handwritten note of praise? Try this template to get you started : _______, I couldn't be more impressed with how you______. Not only did you____, but also you_______. Beautiful. Thanks, ________

What's The Future Of Business By Brian Solis

Incredibly relevant. Highly visual. Timely. Enlightening. Instructive. Scary. These are all words I use to describe Brian Solis' new book, What's The Future (WTF) Of Business -- Changing The Way Businesses Create Experiences . You can likely already imagine that I consider this a must-read book for any business owner and any leader -- even leaders who manage businesses that don't directly connect with consumers. WTF is incredibly relevant and timely because Solis explores the non-stop transformation happening in business today, driven by new social and mobile technologies. The book is highly visual because it's the quality of a coffee-table style book, packed with compelling graphics, bright colors and a design that makes for easy reading -- all delivered on top-notch paper. And, it's enlightening and instructive , because the book delivers real-world examples that can guide you as you shape your business. Plus, WTF is scary . ...

Leadership Lessons From A Serial Entrepreneur

Brad Jacobs’ new book provides you a treasure trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience. So, even if you don’t envision yourself wanting to earn a billion dollars, don’t pass up reading Jacob’s, How To Make A Few Billion Dollars . In the book, Jacobs defines the mindset that drives his remarkable success in corporate America – and distills a lifetime of business brilliance into a tactical road map. And he shares his techniques for: Turning a healthy fear of failure to your advantage. Building an outrageously talented team. Catalyzing electric meetings. Transforming a company into a superorganism that beats the competition. “This book is about what I’ve learned from my blunders, and how you can replicate our successes,” says Jacobs. He shares his candid account of the highs and lows of entrepreneurship. Jacobs has founded seven billion-dollar or multibillion-dollar businesse...

How To Become More Courageous

“Fear creates the gap between who you are and who you can be. Courage closes it,” explains Margie Warrell, PhD , author of the book, The Courage Gap: 5 Steps To Braver Action . “To clarify, closing your courage gap is not about 'de-risking' your life or sheltering from problems—natural and human created. Rather, it is about bringing the bravest version of yourself to every situation,” adds Dr. Warrell. That includes actively taking on rough problems, doing what is unpopular, facing storms head-on, and maybe even reshaping the broader landscape in the process. Dr. Warrell empowers us to recognize that courage is a learnable skill accessible to everyone, regardless of how risk-averse, timid, or defensive we may be. Additionally, for leaders , The Courage Gap provides a guide to operationalize and scale the courage mindset across your team and organization to deepen trust, dismantle silos, foster innovation, accelerate learning, and unleash collective courage toward a ...

29 People Who Taught Us Life Lessons In Courage, Integrity And Leadership

The 29 profiles you will read in Robert L. Dilenschneider’s new book, Character , are about people who are exceptional exemplars of character. They’re inspirational because they used their abilities at their highest levels to work for causes they believed in. Because of character, they influenced the world for good. The dictionary defines “character” as the mental and moral qualities distinctive to an individual, the distinctive nature of something, the quality of being individual in an interesting or unusual way, strength and originality in a person’s nature, and a person’s good reputation. “But beyond these definitions, we know that character is manifested in leadership, innovation, resilience, change, courage, loyalty, breaking barriers, and more,” explains Robert (Bob), “Character drives the best traits in our society, such as honesty, integrity, leadership, and transparency, and it drives others to exhibit those qualities.” Profiled in the book ar...

Ridiculously Practical Leadership By Nathan Magnuson

What I like most about Nathan Magnuson ’s leadership books is how immediately actionable and practical his teachings are. His latest book, Ridiculously Practical Leadership: The One-Step Approach To Immediate High Performance , is a perfect example. There is no fluff, no theory, just straight-up practical application covering 20 skill topics ranging from decision-making to difficult conversations to giving feedback to leading change and servant leadership . “For twenty years I’ve studied leadership development. I’ve had a front row seat to many incredible leaders and others who meant well but got stuck in the all-too-familiar rut of too-long training classes emphasizing theory over application with little to show for the investment,” says Magnuson. That’s why I wrote Ridiculously Practical Leadership . So, if you’re looking for an approach to leadership development that CEOs, CFOs and CHROs can all support and team leaders can't live without, this...

10 Quotes From The 5 Levels Of Leadership -- John C. Maxwell

Soon I'll post my full review of John C. Maxwell's latest book, The 5 Levels of Leadership . In the meantime, here are some of my favorites quotes from the book that I believe should become a must-read book by any workplace/organizational leader: Good leadership isn't about advancing yourself. It's about advancing your team. Leaders become great, not because of their power, but because of their ability to empower others. Leadership is action, not position. When people feel liked, cared for, included, valued, and trusted, they begin to work together with their leader and each other. If you have integrity with people, you develop trust. The more trust you develop, the stronger the relationship becomes. In times of difficulty, relationships are a shelter. In times of opportunity, they are a launching pad. Good leaders must embrace both care and candor. People buy into the leader, then the vision. Bringing out the best in a person is often a catal...

How To Join The Mission Generation

Whether you're a first-time job seeker, midlife pivoter, or legacy-minded leader, you're probably asking: Does my work matter? What am I really building? How can I keep contributing? Fortunately, there is a new book that will help you learn how to build clarity as you go—clarity about what kind of work feels worth doing and how to align your time, energy, and effort accordingly. This book is In The Mission Generation: Rewrite Success, Reclaim Your Purpose, Rebuild Our Future , written by venture capitalist, Stanford University lecturer, and CEO of the NobleReach Foundation Arun Gupta and strategic management expert and business professor Thomas J. Fewer, PhD . “The Mission Generation isn't defined by age―it's bound by conviction. This book offers a new blueprint for every age and stage, one that doesn't force you to choose between making money and finding meaning,” explain the authors. They also share the future of work isn’t about choosing between ...

12 Data-Driven Steps To Finding A Job You Love

In 2024, I named Be The Unicorn: Data-driven Habits That Separate The Best Leaders From The Rest , by William Vanderbloemen , as the best new leadership book of that year. The book is timely, incredibly practical, and immediately usable for any leader wherever they are on their leadership journey. Through extensive research of more than 30,000 top leaders and proprietary data, Vanderbloemen identified in the book the twelve habits that the best of the best leaders have in common. These superstar leaders are the unicorns – highly desirable but that are difficult to find or obtain. And recently, Vanderbloemen followed up that gem of a book with another terrific book called, Work How You Are Wired: 12 Data-Driven Steps To Finding A Job You Love . It’s a great companion book to Be The Unicorn . Those 12 steps align with these 12 personality traits/interpersonal habits: Fast Authentic Agile Solver Anticipator Prepar...

Eric Jacobson On Management And Leadership

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