The Gifts Your Customers Give You


When a customer takes time to contact your organization, that comment, suggestion, question or complaint should be seen as a gift.  Yes, a gift!

This is the wise advice from the book, Delivering Knock Your Socks Off Service.

Why a gift?

Because, a customer who could have simply walked away because of confusion, a problem, or lack of information is taking time to tell you about the situation -- and most importantly, giving you an opportunity to work with them.

An opportunity to make something more clear.  An opportunity to correct a problem.  An opportunity to change for the better.


Comments

Popular posts from this blog

How To Pump Up Employee Involvement

Act Like A Leader, Think Like A Leader

5 Reasons To Do An Employee Survey