Skip to main content

The Key Questions To Ask During An Exit Interview


Knowing why an employee leaves your company can help you to reduce your employee turnover rate.

That's because you can use the reasons a departing employee provides to gather information about processes, people and departments that might need some redirection to correct situations that may have contributed to the employee's reasons for leaving.

So, do an exit interview whenever possible with each departing employee. Ask each person:
  • Why they are leaving
  • What they liked about their job
  • What they would have changed about their job
  • How they felt about the cooperation level among co-workers
  • How they felt about communication and interaction with co-workers
  • Whether they received the necessary training to do their job
  • Whether they received frequent coaching and balanced feedback from their supervisor
  • Would they recommend a friend apply for work at your company
  • How they felt about their pay
  • How they would describe the morale in the company and in their department
  • What they would change about their department and the company
  • Whether they received the necessary information to perform their job effectively
You can find other great advice about exit interviews in the book, The Essential HR Handbook, written by Sharon Armstrong and Barbara Mitchell. The book is a quick and handy resource for any leader, manager or Human Resource professional.

Comments

Popular posts from this blog

6 Ways To Seek Feedback To Improve Your Performance In The Workplace

Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear.  “Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book,  Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be . As today's guest post, Van Rooy offers these  six tips for how to get the feedback you need to improve performance at work . Guest Post By David L. Van Rooy 1.       Don’t forget to as k :  One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve. 2.       Make sure you listen :  Remember, getting feedback is about improving your performance, not turning it into a “you versus the

Sample Of Solid Business Guiding Principles

I really like these  10 guiding business principles  that San Antonio, TX headquartered insurance company  USAA has lived by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business with them. Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book,  1001 Ways To Energize Employee s .

Good Sample Business Principles

I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company  USAA  lives by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business with them.  Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees .

Time To Check In On Your 2021 New Year's Resolutions

Now that we are halfway through 2021, it's time to check in on your progress with your  2021 New Year's Resolutions . As a reminder, here is a list of 70 possible resolutions for leaders.  Congratulations if you selected some of these earlier and are making progress on them. Feel free to select some additional ones now to complete throughout the rest of the year.  Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance Constantly challenge your team to do better Celebrate your employees' successes, not your own Err on the side of taking action Communicate clearly and often Be visible Eliminate the cause of a mistake View every problem as an opportunity to grow Summarize gro

Effective Listening: Do's And Dont's

Here are some great tips from Michelle Tillis Lederman's book, The 11 Laws of Likability .  They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences

How To Energize People Everyday

Today, I bring back one of my most-read blog posts from 2017. It read as follows: At the end of each year, I select my choice for the  best new leadership book  for that year, and then highlight that book on my blog. Well, we're only five months into 2017 and there is a new leadership book so good that I can't wait until year-end to share it with you. And, it's likely to be among the select few options for best new leadership book of 2017. It's called,  The Inspiration Code , by  Kristi Hedges . Perhaps now more than any other time, the need for inspirational leadership is critical in the workplace. Filled with profound insights and compelling data, and based on a commissioned survey on who and what inspires people, Hedges uncovers a set of consistent, learnable behaviors that dramatically enhance leadership success. And, shows you  how to inspire those you lead. And, how to energize people every day . Kristi Hedges But, first, what exactly is inspiration? Hedges explai

How To Be A Responsive Leader

“Responsive leaders are very focused on the people – the humanity – within the opportunity,” explains  Jackie Jenkins-Scott , in her book,  The 7 Secrets of Responsive Leadership . She writes about how to drive change, manage transitions, and help any organization turn around. And, she reflects heavily on her personal leadership journey, which included transforming a major urban healthcare center and a college from struggling and failing organizations to thriving, international leaders in their respective fields. Jenkins-Scott believes that the strongest leaders have these characteristics: Curiosity : A desire to continuously learn, discover, and grow intellectually. Humility : A sincere regard for the reality that we cannot go it alone. Empathy : The ability to feel and appreciate other human beings. Resilience : The capacity to recover, to keep going forward in the face of adversity. Jackie Jenkins-Scott One of my favorite parts of the book is Jenkins-Scott’s observations about  how

How to Be a Leader – 9 Principles from Dale Carnegie

Today, I welcome thought-leader Nathan Magnuson as guest blogger... Nathan writes : This is it, your first day in a formal leadership role.   You’ve worked hard as an individual contributor at one or possibly several organizations.   Now management has finally seen fit to promote you into a position as one of their own: a supervisor.   You don’t care if your new team is only one person or ten, you’re just excited that now – finally – you will be in charge! Unfortunately the euphoria is short-lived.   Almost immediately, you are not only overwhelmed with the responsibilities of a team, but you quickly find that your team members are not as experienced or adroit as you.   Some aren’t even as committed.   You find yourself having to repeat yourself, send their work back for corrections, and staying late to fill the gap.   If something doesn’t change soon, you might just run yourself into the ground.   How did something that looked so easy all of a sudden become so hard? Now w

The Four Components That Create Customer Satisfaction

Great customer service tips from author Micah Solomon's new book, High-tech, High-touch Customer Service : You provide value when you deliver the four components that reliably create customer satisfaction : A perfect product or service Delivered in a caring, friendly manner On time (as defined by the customer) With the backing of an effective problem-resolution process Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture.  He previously coauthored the bestselling Exceptional Service, Exceptional Profit .      

How To Recruit Rockstars

"Ninety percent of business problems are actually recruiting problems in disguise," declares  Jeff Hyman , author of the book,  Recruit Rockstars: The 10 Step Playbook To Find The Winners And Ignite Your Business . Hyman, who has recruited more than 3,000 people during his career, also explains that "nothing will accelerate the growth of your company faster than a commitment to placing Rockstars in every role at every level." As you read the book, you'll discover Hyman's  10-step method  for landing the very best talent. Progressing through the book chapters you'll learn how to: Prepare for Rockstars Recruit only Rockstars Grow your Rockstars Keep in mind, however, that a Rockstar at one company isn't necessarily one at another. Rockstars are Rockstars because they are a fit in terms of both  competencies  and  DNA characteristics . And, the three things Rockstars prize most are: A challenging environment that allows for their best work Professional