10 Steps To Help Employees Process Difficult Situations

“When employees struggle to process difficult news, they look to their leaders to respond in some way— both from the top of their organizations as well as from their own manager. It can be difficult to find the exact right words, but saying nothing communicates something as well—and can be seen as insensitive,” explains communications expert David Grossman.

“Leaders and managers have to demonstrate that they care about the emotional well-being of all those impacted by the crisis,” he adds.

Fortunately, Grossman released today a free Quick Guide for leaders called, 10 Steps to Help Employees Process Difficult Situations.

The 10-step quick guide for leaders offers insights from Grossman’s philosophy on leading effectively by demonstrating empathy, humanity, and authenticity, what he calls, “Heart First" Leadership.

Communication on the various crises we face in the world today is about the importance of creating a safe and inclusive environment where employees are listened to and feel heard, understood, supported, and respected.

For over three decades, Grossman has been helping leaders drive productivity and get the results they want through authentic and courageous leadership and communication. He’s a sought-after speaker and advisor to Fortune 500 leaders.

A four-time author, his latest award-winning book, Heart First: Lasting Leader Lessons from a Year that Changed Everything, features interviews with 30-plus leaders inside a variety of organizations, each of whom share extraordinarily candid insights and unique leadership lessons.

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