Skip to main content

Questions Leaders Should Ask To Move Their Company Forward

One of my favorite articles from a 2014 issue of Inc. magazine featured a fascinating list of 35 questions from business owners, entrepreneurs and management thinkers. Each offered the one question they would ask to move a company forward.

From the list, my favorites are:
  • Are we relevant? Will we be relevant five years from now? Ten?
  • What prevents me from making the changes I know will make me a more effective leader?
  • Are we changing as fast as the world around us?
  • Who, on the executive team or the board, has spoken to a customer recently?
And, my most favorite is:
  • How can we become the company that would put us out of business?
What question do you ask to help move your company forward?

Comments

Popular posts from this blog

Effective Listening: Do's And Don'ts

Here are some great tips from Michelle Tillis Lederman's book, The 11 Laws of Likability .  They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences

6 Ways To Seek Feedback To Improve Your Performance In The Workplace

Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear.  “Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book,  Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be . As today's guest post, Van Rooy offers these  six tips for how to get the feedback you need to improve performance at work . Guest Post By David L. Van Rooy 1.       Don’t forget to as k :  One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve. 2.       Make sure you listen :  Remember, getting feedback is about improving your performance, not turning it into a “you versus the

Six Mindsets That Distinguish The Best Leaders

The key takeaway from the book,   CEO Excellence: The Six Mindsets That Distinguish The Best Leaders From The Rest , is the best CEOs think and act differently than the rest across each of   six key CEO responsibilities , including:  Setting the direction  (vision, strategy, resource allocation) Aligning the organization  (culture, organization design, talent) Mobilizing through leaders  (composition, teamwork, operating rhythm) Engaging the board  (relationships, capabilities, meetings) Connecting with stakeholders  (social purpose, interaction, moments of truth) Managing personal effectiveness  (time and energy, leadership model, perspective)  Starting with a pool of more than 2,400 corporate leaders, McKinsey & Company senior partners and authors  Carolyn Dewar ,  Scott Keller , and  Vik Malhotra  extensively screened the group to identify the elite core, then sat down with 67 of them for multiple hours to talk about their methods.  “Despite their different approaches, every CEO

The Four Components That Create Customer Satisfaction

Great customer service tips from author Micah Solomon's new book, High-tech, High-touch Customer Service : You provide value when you deliver the four components that reliably create customer satisfaction : A perfect product or service Delivered in a caring, friendly manner On time (as defined by the customer) With the backing of an effective problem-resolution process Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture.  He previously coauthored the bestselling Exceptional Service, Exceptional Profit .      

Good Sample Business Principles

I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company  USAA  lives by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business with them.  Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees .

The Three Essential Elements Of A Mission Statement

A lot of companies struggle when creating their mission statement. Author  Peter F. Drucker  provides the following good advice in one of my favorite book's of his,  The Five Most Important Questions You Will Ever Ask About Your Organization : Every mission statement has to reflect three things : Opportunities Competence Commitment In other words, he explains: What is our purpose? Why do we do what we do? What, in the end, do we want to be remembered for? How well does your mission statement meet Drucker's recommended three requirements?

How To Show Genuine Interest In Your Customers

Author  Steve Curtin , in his book,  Delight Your Customers , suggests you and your employees do these  12 things to express genuine interest in your customers : Offer personalized greetings Use names Practice assertive hospitality Ask questions Cosset Anticipate needs Remember preferences Pay attention to details Display a sense of urgency Solicit feedback Offer personal farewells Follow up on service

Sample Of Solid Business Guiding Principles

I really like these  10 guiding business principles  that San Antonio, TX headquartered insurance company  USAA has lived by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business with them. Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book,  1001 Ways To Energize Employee s .

How to Be a Leader – 9 Principles from Dale Carnegie

Today, I welcome thought-leader Nathan Magnuson as guest blogger... Nathan writes : This is it, your first day in a formal leadership role.   You’ve worked hard as an individual contributor at one or possibly several organizations.   Now management has finally seen fit to promote you into a position as one of their own: a supervisor.   You don’t care if your new team is only one person or ten, you’re just excited that now – finally – you will be in charge! Unfortunately the euphoria is short-lived.   Almost immediately, you are not only overwhelmed with the responsibilities of a team, but you quickly find that your team members are not as experienced or adroit as you.   Some aren’t even as committed.   You find yourself having to repeat yourself, send their work back for corrections, and staying late to fill the gap.   If something doesn’t change soon, you might just run yourself into the ground.   How did something that looked so easy all of a sudden become so hard? Now w

How To Be A Compassionate Leader That Captivates Hearts And Delivers Results

“Putting people first and delivering results are not two separate goals,” according to the new book, The Double Bottom Line . “Rather, a strong focus on people drives strong results, creating the double bottom line,” adds author  Donato Tramuto (with Tami Booth Corwin). Tramuto's findings are based on decades of experience, numerous studies, original qualitative research of 1,500 participants, and in-depth interviews with nearly 40 successful leaders who practice compassionate leadership.   “Research reveals that most leaders have an innate desire to be compassionate, but many don’t know how to put it into practice,” adds Tramuto. The Double Bottom Line defines compassionate leadership as:  Listening to others’ challenges, needs, or problems, having empathy for them and then actually doing something about it.  Additionally, where empathy is the ability to think about and feel for another person’s problems, suffering, or experience. And, where compassion , on the other