How To Handle Conflict In The Workplace

Handling conflict is one of the most difficult things a leader has to deal with. Unfortunately, conflict in the workplace is inevitable.

In fact, research shows that 42 percent of a manager's time is spent addressing conflict. And, over 65 percent of performance problems are caused by employee conflicts.

Managers new in their leadership role typically have had little to no training on how to deal with conflict.

Fortunately, in Susan H. Shearouse's book, Conflict 101, you can learn:

How conflict is created
How we respond to conflict
How to management conflict more effectively

Shearouse explains that even though conflict is inevitable, it can lead to both growth and progress. "There is little progress that is not preceded by some kind of conflict," says Shearouse.

I found particularly helpful in the book the definitions of the following five different types of conflict and then how best to deal with each:

Problems to solve
Disagreement
Contest
Fight
Intractable situation

Also helpful are the "consider this" questions asked of the reader in at the end of each chapter, along with the list of "homework" to do's.

Shearouse does a good job of teaching effective ways to:

Confronting conflict at the earliest possible level when it's easiest to resolve
Become more aware of how different people deal with conflict
Have the courage to admit mistakes
Rethink anger
Foster compromises and collaborations
Keep a sense of humor and sense of empathy
Build trust among coworkers
Harness negative emotions
Encourage apologies and forgiveness
Use a solution-seeking approach
Say what needs to be said

Shearouse has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included the US Environmental Protection Agency and the US Army Corps of Engineers.

Comments

How To Uncover Your Blindspots To Become A Better Leader

What you don't see about yourself can hold you back as a leader. That's typical for many leaders. What we don't see is what we can't see: we have blindspots . Your blindspots prevent you from achieving your greatest success. “It turns out that we're often not great judges of ourselves, even when we think we are. Sometimes we're simply unaware of a behavior or trait that's causing problems,” explains Martin Dubin , author of the new book, Blindspotting: How To See What’s Holding You Back As A Leader . “Bottom line: until we uncover these blindspots, we can't move forward. The good news is that you can learn to do your own blindspotting .” “Most of us understand the idea of blindspots in a general sense—areas we can’t see, to take the term most literally, or places we have gaps that we may not even realize, to be a little more abstract,” says Dubin. “But in the context of this book, I’m defining blindspots quite specifically: They are...

The Do's And Don'ts Of Effective Listening

Here are some great tips from Michelle Tillis Lederman 's book, The 11 Laws of Likability . They are all about: what to do and what not to do to be a leader who is an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences

How To Lead With Deep Purpose

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My interviews with well over 200 executives across 18 firms revealed the secrets of these companies—not the usual facile frameworks, but new ways of thinking about business that allow leaders and companies to operate with heightened passion, urgency, and clarity,” shares Gulati. “I call this, deep purpose .” Furthermore, Gulati explains that most leaders think of purpose functionally or instrumentally, regarding it as a tool they can wield. On the other hand, deep purpose leaders think of it as something more fundamental; an existential statement that expresses the firm’s very reason for being. These leaders project it faithfully out onto the world. “Rethinking the nature of purpose should prompt you in turn to re-imagine ...

How To Harness Your Experiential Intelligence

“Experiential Intelligence provides a new lens from which to view what makes you, you—and what makes your team and organization unique,” says Soren Kaplan , author of the book, Experiential Intelligence . Kaplan explains that over 100 years ago, we established IQ (Intelligence Quotient) to predict success. Then we explored Emotional Intelligence (EQ), the theory of multiple intelligences, and mindsets that broaden the definition of smarts. “Today, Experiential Intelligence ( XQ ) expands our understanding of what's needed to thrive in a disruptive world. While you can't change the past, your unique experiences and stories contain hidden strengths and untapped potential for the future,” explains Kaplan. Experiential Intelligence is the combination of mindsets, abilities, and know-how gained from your unique life experiences that empowers you to achieve your goals. It allows you to get in touch with the accumulated wisdom and talents you have gained over time through your ...

The Fundamentals Of Market Engineering

“Most companies don’t fail because their product is substandard. They fail because the market doesn’t understand, care, or believe in what they’re selling,” explains Bruce Cleveland , author of the new book, Market Engineering . He adds that this dilemma is “because somewhere between the product development and the customer, the story got lost, the positioning drifted, or their category was defined by somebody else and the market went to another company.” That means, every year, startups and enterprises pour millions into building world-class products--only to watch them disappear into obscurity. In the book, Silicon Valley veteran Cleveland reveals the discipline behind market-dominating companies like Salesforce, Marketo, and C3 AI. Drawing on decades of experience as an operator, investor, and board member, Cleveland demonstrates how leaders can apply the same rigor to markets that they bring to products. You'll discover how to: Compel markets to come to you instead of c...

How To Do Great Work In A Fast-Changing World

Today brings the new book, Effective: How To Do Great Work In A Fast-Changing World , by Melissa Swift . “Effectiveness is where employer and employee interests come together—you want to be great at accomplishing the goals of your job, and your employer wants that too,” explains Swift. “It’s also a place where we can bring together different organizational and developmental thinking to help move people to action.” In the book, Swift, founder of Anthrome Insight , draws on current research and provocative interviews with business and academic leaders to help readers understand how to be amazing in a working world seemingly designed to make us feel incompetent. Each chapter in Effective delivers actionable approaches, enabling readers to improve their daily work life immediately with a paradigm-shifting framework for thriving rather than merely coping in modern professional environments. The book serves professionals at every level of seniority, from e...

How to Be a Leader – 9 Principles from Dale Carnegie

Today, I welcome thought-leader Nathan Magnuson as guest blogger... Nathan writes : This is it, your first day in a formal leadership role. You’ve worked hard as an individual contributor at one or possibly several organizations. Now management has finally seen fit to promote you into a position as one of their own: a supervisor. You don’t care if your new team is only one person or ten, you’re just excited that now – finally – you will be in charge! Unfortunately the euphoria is short-lived. Almost immediately, you are not only overwhelmed with the responsibilities of a team, but you quickly find that your team members are not as experienced or adroit as you. Some aren’t even as committed. You find yourself having to repeat yourself, send their work back for corrections, and staying late to fill the gap. If something doesn’t change soon, you might just run yourself into the ground. How did something that looked so easy ...

Discover How Ken Blanchard Changed The Way The World Leads

I would be hard pressed to find a leader, someone who studies leadership, or an aspiring leader who during the past 43 years hasn’t read the iconic and business classic The One Minute Manager (1982) or the updated new addition, The New One Minute Manager (2015). For decades, these two books, both co-authored by Ken Blanchard and Spencer Johnson , have helped millions achieve more successful professional and personal lives. Now, in Chapter 9 of the new biography of Ken Blanchard, you’ll discover the story behind the idea and ultimate launch of the original The One Minute Manager . Chapter 9 is in the insightful and intimate biography, Catch People Doing Things Right , authored by Martha C. Lawrence . In it and through extensive access to personal papers, letters, and interviews spanning six decades, she reveals how Blanchard became a leadership guru and bestselling author of more than 70 books. Lawrence shares insights and intimate details about Blanchar...

10 Quotes From The 5 Levels Of Leadership -- John C. Maxwell

Soon I'll post my full review of John C. Maxwell's latest book, The 5 Levels of Leadership . In the meantime, here are some of my favorites quotes from the book that I believe should become a must-read book by any workplace/organizational leader: Good leadership isn't about advancing yourself. It's about advancing your team. Leaders become great, not because of their power, but because of their ability to empower others. Leadership is action, not position. When people feel liked, cared for, included, valued, and trusted, they begin to work together with their leader and each other. If you have integrity with people, you develop trust. The more trust you develop, the stronger the relationship becomes. In times of difficulty, relationships are a shelter. In times of opportunity, they are a launching pad. Good leaders must embrace both care and candor. People buy into the leader, then the vision. Bringing out the best in a person is often a catal...

How To Overcome Four Common Challenges To Become A Better Communicator

“Raising your game as a communicator is one of the best ways to make a difference in the world, but it takes courage to open up to others and invite others to open up to you” says Michelle D. Gladieux , author of the new book, Communicate With Courage: Taking Risks To Overcome The Four Hidden Challenges . Gladieux explains that those four hidden challenges and sneaky obstacles that can keep you from becoming the best communicator you can be are: Hiding —Fear of exposing your supposed weaknesses. Defining —Putting too much stock into assumptions and being quick to judge. Rationalizing —Using “being realistic” to shield yourself from taking chances, engaging in conflict, or doing other scary but potentially rewarding actions. Settling —Stopping at “good enough” instead of aiming for something better in your interactions. According to Gladieux, these challenges all have something in common. They require taking risks—to reveal yourself, question your beliefs,...

Eric Jacobson On Management And Leadership

Search This Blog