How To Improve Your Connection Skills

"Connection is what transforms a dog-eat-dog environment into a sled-dog team that pulls together," says Michael Lee Stallard, author of the book, Connection Culture. "Connection builds an emotional bond that promotes trust, cooperation, and esprit de corps among people in the workplace."

Based on shared identity, empathy, and understanding, connection moves primarily self-centered individuals toward group-centered membership.

"Without that sense of connection, employees will never each their full potential," states Stallard.

The 10 ways you can improve your connection skills are to:

Recognize varying connection needs
Be present in conversations
Develop the ability to empathize
Develop the habit of emphasizing positives
Control your tone of voice
Negotiate with the mindset to solve a problems rather than to win
Provide autonomy in execution
Learn to apply the five languages of appreciation
Apologize when you make a mistake
Develop social skills and relationship skills, and recognize the difference between them

"Creating a connection culture is a new way of thinking about leadership, employee engagement, and organizational health," says Stallard. And, that "human connection affects much more than the bottom line."

In addition, the five primary reasons connection cultures need to be a high priority are that employees who feel connected:

Perform at the top of their game.
Give their best effort.
Align their behavior with organizational goals.
Help improve the quality of decisions.
Actively contribution to innovation.

In the book, Stallard also focuses on the six universal needs humans have to thrive:

Respect
Recognition
Belonging
Autonomy
Personal Growth
Meaning

As you read the book, you'll learn the:

definition of connection and its effect on organizations and individuals
24 character strengths necessary for building a connection culture
roles that committed members and servant leaders play in shaping an organization's culture
leadership qualities needed to transform workplace cultures
practical actions to implement a connection culture in your organization

The book includes Study Questions for book groups. Plus, you'll likely also enjoy reading Stallard's examples of well-known leaders who created a connection culture, including:

Bono of U2
Alan Mulally of Ford
Coach K of Duke men's basketball
Ed Catmull of Pixar and Disney Animation

Stallard is co-founder and president of E Pluribus Partners. He is the primary author of Fired Up or Burned Out.

Partnering with Stallard on Connection Culture are authors Jason Pankau and Katharine P Stallard.

Comments

How To Maximize Your Chances Of Landing The CEO Role

In the new book, CEO Ready , authors Mark Thompson and Byron Loflin reveal what you need to do to maximize your chances of being the one who secures the top spot. Specifically, they detail the seven key stakeholders who weigh in on whether to choose you as CEO. “Collectively, we have coached more than 200 executives who have been selected by their board members to become CEOs,” share the authors. “We can help you prepare to be a great CEO either in your current organization or elsewhere. We will share tools you can use to get objective feedback from all stakeholders, so you have complete visibility into what you’re up against.” As you seek the CEO role, the authors explain that leadership selection isn't the methodical, objective process that one often imagines. They add that decisions aren't made by robotic executives ticking boxes for attributes such as strategic fit, core competencies, or cultural alignment. Instead, the process is deeply personal, emotional, a...

10 Quotes From The 5 Levels Of Leadership -- John C. Maxwell

Soon I'll post my full review of John C. Maxwell's latest book, The 5 Levels of Leadership . In the meantime, here are some of my favorites quotes from the book that I believe should become a must-read book by any workplace/organizational leader: Good leadership isn't about advancing yourself. It's about advancing your team. Leaders become great, not because of their power, but because of their ability to empower others. Leadership is action, not position. When people feel liked, cared for, included, valued, and trusted, they begin to work together with their leader and each other. If you have integrity with people, you develop trust. The more trust you develop, the stronger the relationship becomes. In times of difficulty, relationships are a shelter. In times of opportunity, they are a launching pad. Good leaders must embrace both care and candor. People buy into the leader, then the vision. Bringing out the best in a person is often a catal...

How To Be More Respectful In Life And In The Workplace

“It is respect for one another that builds healthy relationships. It is mutual respect that creates friendships and enables societies and their organizations to function effectively. It is respect that establishes trust between individuals and groups,” states Robert L. Dilenschneider , author of the new book, Respect: How to Change The World One Interaction At A Time . “While my books typically have been for a business audience—and this one is perfect for entrepreneurs to directors to CEOs—it also will resonate with anyone at any point in their life who wants to improve interpersonal communication and relate to others with authenticity,” adds Dilenschneider. Drawing on his decades of leadership experience and insights from respected voices in healthcare, education, business, politics, nonprofit foundations, and the arts, Dilenschneider offers a clear roadmap for building stronger connections and communities. As you read the book, you will learn: Why self-respect...

My Favorite Leadership Quotes From The 5 Levels Of Leadership Book

Here are some of my favorites quotes from John C. Maxwell 's book, The 5 Levels of Leadership that I believe should become a must-read book by any workplace/organizational leader: Good leadership isn't about advancing yourself. It's about advancing your team. Leaders become great, not because of their power, but because of their ability to empower others. Leadership is action, not position. When people feel liked, cared for, included, valued, and trusted, they begin to work together with their leader and each other. If you have integrity with people, you develop trust. The more trust you develop, the stronger the relationship becomes. In times of difficulty, relationships are a shelter. In times of opportunity, they are a launching pad. Good leaders must embrace both care and candor. People buy into the leader, then the vision. Bringing out the best in a person is often a catalyst for bringing out the best in the team. Progress comes only from taki...

7 Honest-Feedback-Extracting-Questions To Ask When Hiring

Awhile ago, the Harvard Business Review published some great questions that Gilt Groupe CEO Kevin Ryan asks when he is checking references. Ryan serves on the board of Yale Corporation, Human Rights Watch, and INSEAD , and is a member of the Council on Foreign Relations. He holds a B.A. from Yale University and a M.B.A from INSEAD. His main seven honest-feedback-extracting-questions (and follow-ups) are: Would you hire this person again? If so, why and in what capacity? If not, why not? How would you describe the candidate's ability to innovate, manage, lead, deal with ambiguity, get things done and influence others? What were some of the best things this person accomplished? What could he or she have done better? In what type of culture, environment, and role can you see this person excelling? In what type of role is he or she unlikely to be successful? Would you describe the candidate as a leader, a ...

How To Provide Caring Criticism

Negative feedback is part of growing as a leader -- both delivering that feedback and sometimes receiving that type of feedback. Keith Ferrazzi , CEO of Ferazzi Greenlight , a research-based consulting and training company, suggests practicing " caring criticism ," as he explained it in the Harvard Business Review . "Negative feedback can hurt, but usually it's a gift aimed at helping the recipient improve performance or avoid mistakes. We should deliver and receive it that way," says Ferrazzi. "Use phrases like 'I might suggest' and 'Think about this'" when giving feedback. And, then Kerrazzi suggests when receiving candid feedback, that you thank the person who offered it and make clear the points on which you agree. He's found that if you think of the person giving you honest feedback as generous, rather than critical , you become less defensive and more open to changing your behavior.

How To Tap Into The Wisdom Of People Around You

“Too often, we don’t find out what’s truly on others’ hearts and minds because we don’t know how to ask the right questions in the right ways,” explains Jeff Wetzler , author of the book, ASK . In his timely, must-read book, Wetzler shows you a powerful method called The Ask Approach™ , based on a simple premise: that tapping into what other people truly think, know, and feel is a game-changing superpower for leaders. Wetzler explains that the only thing that allows you to understand what’s on another person’s mind better is just asking them. Following the powerful The Ask Approach™ method will lead you to smarter decisions, more creative solutions, and deeper relationships. Also, by asking more questions you’ll help break down barriers, resolve challenges, encourage collaboration, and imagine new ways of doing things. The five practical steps of the research-based, pressure-tested The Ask Approach™ m...

The 12 Ways Marriott Practices Good Leadership And Customer Service

The next time you stay at a Marriott hotel look in the nightstand drawer for Marriott's booklet that highlights its milestones and tells the Marriott story. In the booklet, you'll find the following 12 ways that Marriott practices good leadership AND customer service : Continually challenge your team to do better. Take good care of your employees, and they'll take good care of your customers, and the customers will come back. Celebrate your people's success, not your own. Know what you're good at and mine those competencies for all you're worth. Do it and do it now. Err on the side of taking action. Communicate. Listen to your customers, associates and competitors. See and be seen. Get out of your office, walk around, make yourself visible and accessible. Success is in the details. It's more important to hire people with the right qualities than with specific experience. Customer needs may vary, but their bias for quality never does. Elimin...

Discover Your True North And Internal Compass

In his book, True North , Bill George shows you how to discover your true north - your internal compass that guides you successfully through life. "Only when you discover your true north can you unlock your full potential as a leader and human being," explains George. In the book, published a couple weeks ago, George shares with you how to: Cultivate self-awareness Define your values Find the "sweet spots": of your motivated capabilities Build your support team and lead an integrated life Make the journey from "I' to "We" as an empowering leader Become a global leader Bill George George shares profiles and stories from more than 100 leaders who in their own words explain how they discovered their true north. He also explains the characteristics differences needed to be a leader in the Twenty-First Century versus the Twentieth-Century. Today's leaders, he says need to be: Purpose-drive versus charismatic Globally focused versus U. S.-centri...

How To Build A High-Performing, Resilient Organization With Purpose

“It’s time to get intentional about organizational culture and to make it strong on purpose,” explain James D. White and Krista White , authors of the new book Culture Design: How To Build A High-Performing, Resilient Organization With Purpose . “Strong company cultures, deliberately shaped, are the difference between businesses that are great versus those that are just good enough,” they add. The authors define organizational culture as a set of actions, habits, rituals, and beliefs that determine how work gets done, how decisions get made, and how people experience their workplaces. "Strong cultures don't emerge by accident," share the authors. "They're built—with clarity, consistency, and design. This book is your guide to intentionally designing a culture that is resilient, inclusive, powerful, and effective." Informed by over thirty years of operating experience across sectors and in the boardroom, the authors offer these strategies for desig...

Eric Jacobson On Management And Leadership

Search This Blog