- Have active ways to listen to your employees.
- Check often with employees to see if the information you are sharing with them is what they need and what they want.
- Share information about customer satisfaction with employees.
- Discuss financial performance with your employees and be sure everyone understands the importance of profitability and how they can contribute to profitability.
- Allow ad hoc teams among employees to form to address organizational problems and work with those teams to tackle the identified issues.
- Encourage employees to make suggestions for improvement whether those ideas are large or small.
- Take an idea from one employee and share it with other employees and teams and let everyone make a contribution to build upon that idea.
- Train!
- For long-term employees, find ways to keep their jobs interesting through new assignments and challenges.
- Conduct meetings around specific issues and brainstorm solutions.
Julie Averill , the CIO behind lululemon’s rapid growth from $2 billion to $10 billion shares in her new book, Chief Impact Officer , a roadmap for executives and technology leaders navigating today's AI revolution and reveals why authentic human leadership is your competitive advantage. Prior to lululemon, she led omni-channel and digital transformations at Nordstrom and REI, navigating system failures, crises, and the complicated work of integrating technology with business strategy at scale. “Technology doesn’t transform companies. People do,” says Averill. “AI will amplify whatever leadership exists, strong or weak. The goal isn’t to build better workers. It’s to develop better humans who happen to do extraordinary work because you helped them become more capable, more confident, more fully themselves. That’s what this book is about.” In the highly personal Chief Impact Officer , Averill pulls back the curtain on what happens when you try to transform a compan...

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