- Have active ways to listen to your employees.
- Check often with employees to see if the information you are sharing with them is what they need and what they want.
- Share information about customer satisfaction with employees.
- Discuss financial performance with your employees and be sure everyone understands the importance of profitability and how they can contribute to profitability.
- Allow ad hoc teams among employees to form to address organizational problems and work with those teams to tackle the identified issues.
- Encourage employees to make suggestions for improvement whether those ideas are large or small.
- Take an idea from one employee and share it with other employees and teams and let everyone make a contribution to build upon that idea.
- Train!
- For long-term employees, find ways to keep their jobs interesting through new assignments and challenges.
- Conduct meetings around specific issues and brainstorm solutions.
The real gems in John C. Maxwell's book, Everyone Communicates Few Connect , book are the abundant leadership and communication quotes, such as these: To add value to others, one must first value others. People may hear your words, but they feel your attitude. All good communicators get to the point before their listeners start asking, "What's the point?" The first time you say something, it's heard. The second time, it's recognized, and the third time it's learned. In the end, people are persuaded not by what we say, but by what they understand. People pay attention when something that is said connects with something they greatly desire. Maxwell also says that: Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could . The book covers five principles and five practices to help readers so they can connect one-on-one, in a group, or...

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