Author Steve Curtin, in his book, Delight Your Customers, suggests you and your employees do these 12 things to express genuine interest in your customers:
- Offer personalized greetings
- Use names
- Practice assertive hospitality
- Ask questions
- Cosset
- Anticipate needs
- Remember preferences
- Pay attention to details
- Display a sense of urgency
- Solicit feedback
- Offer personal farewells
- Follow up on service
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