Author Neil Smith On Urgency, Change And Facts
Here are three helpful leadership tips from author Neil Smith -- from his book, co-authored with Patricia O'Connell, How Excellent Companies Avoid Dumb Things:
- People say they cannot find the time to do things, yet they always find the time to fix things when they break. Companies need to create that sense of urgency before a problem occurs.
- People will embrace change if they see the logic behind it. If they feel they have control over its onset and evolution. If they see it as nonthreatening and self-esteem enhancing. And, if the change has the possibility of future benefits to them.
- Make sure that people are basing their decisions on facts -- fact-based information should be a company mantra. Do not accept "I guess" or "I think so."