Great customer service tips from author Micah Solomon's book, High-tech, High-touch Customer Service:
You provide value when you deliver the four components that reliably create customer satisfaction:
Micah has been named by the Financial Post as āa new guru of customer service excellence.ā He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. He previously coauthored the bestselling Exceptional Service, Exceptional Profit.
You provide value when you deliver the four components that reliably create customer satisfaction:
- A perfect product or service
- Delivered in a caring, friendly manner
- On time (as defined by the customer)
- With the backing of an effective problem-resolution process
Micah has been named by the Financial Post as āa new guru of customer service excellence.ā He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. He previously coauthored the bestselling Exceptional Service, Exceptional Profit.
Comments
Post a Comment