The Four Components That Create Customer Satisfaction


Great customer service tips from author Micah Solomon's new book, High-tech, High-touch Customer Service:

You provide value when you deliver the four components that reliably create customer satisfaction:
  • A perfect product or service
  • Delivered in a caring, friendly manner
  • On time (as defined by the customer)
  • With the backing of an effective problem-resolution process

Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture.  He previously coauthored the bestselling Exceptional Service, Exceptional Profit.      

Comments

  1. Many thanks for the post, Eric! If you'd like to offer your readers a free chapter, they can have one as my gift here: http://www.micahsolomon.com/books.html
    And the book is available for sale here: http://www.amazon.com/dp/0814417906/ref=cm_sw_su_dp

    ReplyDelete
  2. Hi Micah,

    You are welcome. And, your book is great. I just finished reading it and later this week will be posting a full review on my blog. Eager to share my favorite parts of your book!

    Eric

    ReplyDelete
  3. Use our online customer satisfaction survey questions, to resolve customer problems. Customer satisfaction survey questions are designed to increase your profits.
    Customer Satisfaction Survey Questions

    ReplyDelete

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