How To Change Yourself To Change Your Company

The new book, Reinventing the Leader, is an inspiring account of the magic that can happen when a leader realizes they must undergo their own transformation in order to transform their organization.

This candid and practical book by Guilherme (Gui) Loureiro, Regional CEO overseeing Walmex, Walmart Canada, and Walmart Chile (now Chairman of the Board for Walmex and Regional CEO for Canada, Chile, Central America, and Mexico), and his executive leadership coach Carlos Marin shows how even the most successful leaders must be open to personal change in order to transform their company. The book details how the pair pioneered a data-driven, customer-centric business transformation at Walmex—Walmart’s biggest division outside of the United States.

“This book is a blueprint for transformational success for leaders in any business who find themselves facing the need to retool their own company’s systems and operations and energize and inspire an entire corporate culture in order to compete in an ever-shifting digital economy. It’s about sustaining a cherished brand while disrupting the very essence of how it has done business in the past. And perhaps most important of all, it’s about learning to learn—becoming aware of how to better leverage your strengths, limit your weaknesses, and listen more effectively to your associates and customers to find out what they really want and need during a time of major transition,” says Gui.

The blueprint for transformational success includes these steps:

Start by questioning and challenging the organization’s underlying assumptions and beliefs about the sustainability of its success.
Revitalize or discover the purpose that will give deeper meaning to why the organization does what it does—the compelling motive for its existence.
Engage the hearts and minds of the people of your organization by reinforcing that vital purpose.
As a leader, you must define on a personal level why your life matters, what you stand for, and what you want your legacy to be.
Establish clear goals that are in alignment with the higher purpose.
Set specific objectives and targets to be reached to provide benchmarks during each aspect of the transformation.
Communicate a plan that consists of clear tactics and action steps, outlining what, how, who, and when for each objective.
Actively promote and practice learning on an ongoing basis. As the process advances, your new experiences and insights will lead to adjustments and adaptations that will improve the final results. As a leader, encourage your team to work cooperatively to learn and grow in order to make the transformation successful.
Learn to tell a compelling story about what happened and how it was done.

Gui Loureiro (Photo by: Roberto Rubio Macaria Cinco)

Carlos Marin (Photo by: Shadi Ameri)

Some of my favorite lessons from the book, in the authors' words, include:

Humility: Doing the hard, personal work it takes to get to know yourself better is fundamental to growing and maturing as a leader. It requires having the humbleness and curiosity of a novice, which will allow you to have new insights and flourish free of the sanctions of your own self-perceptions.

Curiosity: As a leader you’ll want to cultivate a desire for learning and to see opportunities and possibilities where others see only difficulties and impossibilities. A sense of curiosity and wonder will allow you to reframe challenges as potential solutions.

Mentors: Wise leaders recognize the benefits of having someone with more experience to advise and support them throughout their career. Try to find a mentor who will help you learn and find the strengths that may be hidden within you as you move forward on your journey.

Comfort Zone: Expand your comfort zone. Be willing to part with old and familiar ways to jump into new possibilities, despite how scary that can be.

Listening: One of the best ways for you to value and show others the respect they need and deserve is to genuinely listen to them.

Coaching: The journey toward transformative self-awareness can be made more effective by working with an experienced coach. A professional coach can help you understand your strengths and opportunities better and faster as well as to help you change and improve. Using your strengths can be a very powerful tool to help you correct what needs to be fixed.

Self-Reinvention: A key ingredient of self-reinvention is identifying those you can learn from and humbly drink from their fountains of knowledge and experience.

Underperformers: Don’t confuse caring for people with tolerance for underperformance. Being a leader requires the appropriate and timely recognition that despite your efforts to help, someone may not want to change, adapt, or evolve…and that’s when you must act swiftly.

Vision: It’s vital for you to provide clarity of vision so that everyone is on board and aligned with it. Communicate, communicate, and communicate the vision. It is never too much.

Talent: Value the leadership talent of your team and invest in the continued growth and development of those who are able and willing to cope with change as the company evolves.

Thank you to the book’s publisher for sending me an advance copy of the book.

Comments

How To Harness Employee Experience Design To Attract And Retain The Best Talent

Employee Experience Design (EXD) is designing with people and not for them. It’s a proven method for engaging and collaborating with your employees to help solve your most difficult workplace challenges. You’ll learn all about EXD in the new book, Employee Experience Desing: How To Co-Create Work Where People And Organizations Thrive , by Dean E. Carter , Samantha Gadd, and Mark Levy . “Many organizations are drowning in policies and initiatives. EXD is a way to reduce that burden while delivering better results both for employees and for the bottom line,” explain the authors. The book includes inspiring stories from brands like Airbnb and Patagonia, among many others, including those in retail, healthcare, hospitality, apparel, and biotech. It describes the power that’s unleashed when organizations design with and not for their employees. The first part of the book covers The Why of why EXD is so important and addresses legitimate – and tough –...

How To Survive, Reset And Then Thrive

“Uncertainty is here to stay. Rather than seeing it as an obstacle to overcome, integrate it into your strategic approach to invigorate your high-growth potential and outperform competition under any market condition,” explains Rebecca Homkes , author of the book, Survive, Reset, Thrive . “Most books aren’t honest enough about how hard it is to reset ,” adds Homkes. Yet, resetting and leaning into change is essential. “If you are ready to embrace change as a central element of your growth strategy, this book is for you.” Homkes’ book is a timely, comprehensive, and essential read for business leaders looking to take the next step toward ensuring high growth for their companies. The book brings together more than 15 years of Homkes working directly with high-growth companies of all sizes and across a wide variety of industries. Survive, Reset, Thrive (SRT) is a practical and innovative interconnected three-mode approach : Survive : Stabil...

How To Build Great Work Relationships

Here is a book I wish was published back when I was early in my career. It’s called, Bosses, Coworkers, and Building Great Work Relationships . It’s one of four books in the new Harvard Business Review ( HBR ) Work Smart Series . The book includes adapted content from 20 articles that previously appeared on HBR.org. “We probably spend more hours with our coworkers than with anyone else. So even if they’re not all perfect, it’s worth it to build connections that will provide you with support, help you network and learn, and keep your career moving forward,” shares HBR. “This book helps readers make so-so work relationships better, keep the bad ones from bringing them down, and help them build lasting connections with incredible people.” HBR adds that the book includes chapter takeaways and dozens of resources so that you can go beyond the book to engage in the media (video, audio, etc.) you learn from best. As you read Bosses, C...

Why Your Middle Managers Are So Important

The book, Power To The Middle , shows how managers are the crucial link between a company’s ground floor and top brass. “Too often company leaders view middle managers in a negative light as expendable employees who can slow down productivity and overall strategy,” explain the book’s authors and McKinsey partners Bill Schaninger , Bryan Hancock , and Emily Field . “However, new KcKinsey research reveals that this outdated perspective needs to change and that well-developed managers are the strategy that companies must prioritize to succeed today,” they add. Most importantly, by the end of their book, the authors sum up their insights and provide a playbook that will help senior leaders let go of the command-and-control mindset that has hobbled their managers for so long. The authors define middle managers as the people who are at least once removed from the front line and at least a layer below the senior lead...

How To Be A Superboss

Here are ten questions (or bundles of questions) you should ask yourself to ensure you are thinking and acting like a superboss . These are from Sydney Finkelstein 's book, Superbosses . Do you have a specific vision for your work that energizes you, and that you use to energize and inspire your team? How often do people leave your team to accept a bigger offer elsewhere? What's that like when it happens? Do you push your reports to meet only the formal goals set for the team, or are there other goals that employees sometimes also strive to achieve? How do you go about questioning your own assumptions about the business? How do you get your team to do the same about their own assumptions? How do you balance the need to delegate responsibilities to team members with the need to provide hands-on coaching to them? How much time do you usually spend coaching employees? When promoting employees, do you ever put them into challenging jobs where they potentially might fail? I...

How To Energize Your Work And Life

Tom Rath is the author of the incredibly popular Strengthsfinder 2.0 book . His latest book is, Are You Fully Charged? The book draws on the latest and most practical research from business and psychology and identifies the three keys that influence most of our daily well-being, as well as our engagement at work : Meaning : doing something that benefits another person Interactions : creating far more positive than negative moments Energy : making choices that improve your mental and physical health "This book will challenge you to stop pursing happiness and start creating meaning instead ," explains Rath. And, by doing so, you will rethink your daily interactions with the people who matter most. "The actions you take throughout every single day accumulate to shape your years, decades and overall life," adds Rath. Even brief interactions count, says Rath, such as exchanging a smile or greeting while passing someone on the s...

Mission Versus Vision

Here's a good definition of the difference between a mission and a vision by leadership book authors George Bradt, Jayme A. Check and Jorge Pedraza: Mission - A mission guides what people do every day. It informs what roles need to exist in the organization. Vision - A vision is the picture of future success. It helps define areas where the organization needs to be best in class and helps keep everyone aware of the essence of the company.

11 Reasons To Do Employee Exit Interviews

Don't be the guy in the picture when an employee leaves your company. Instead, conduct exit interviews and surveys. Leigh Branham explains in his book, The 7 Hidden Reasons Employees Leave , what the most favorable conditions are for conducting the interviews and surveys. And, if you need convincing to read the book, take a look at these 11 best reasons for listening and gathering the data when an employee leaves: Bringing any "push-factor" root-cause reasons for leaving to the surface. Alerting the organization to specific issues to be addressed. Giving the employee a chance to vent and gain a sense of closure. Giving the employee the opportunity to provide information that may help colleagues left behind. Providing information about competitors and their practices. Comparing information given with the results of past surveys and employee data. Detecting patterns and changes by year or by quarter. Obtaining information to help improve recruiting. Possib...

Leadership Books For Your Summer Reading

Frustration In The Workplace Is A Silent Killer

" Frustration in the workplace is a silent killer," claim authors Mark Royal and Tom Agnew in their terrific book, The Enemy of Engagement . Further, "in an organizational context, frustration is not as simple as failing to get something you want. Rather, it involves the inability to succeed in your role due to organizational barriers or the inability to bring the bulk of your individual talents, skills, and abilities to your job." Royal and Agnew further explain that a staggering number of highly motivated, engaged, and loyal employees quit trying--or quit, period---because they feel frustrated . And what's causing all that frustration? It's lack of enablement . According to Royal and Agnew, as employees grow in experience in their roles, they begin to focus less on learning the ropes and more on achieving desired results. In the process, they are increasingly confronted with enablement constraints that limit their ability to get their ...

Eric Jacobson On Management And Leadership

Search This Blog