What Exceptional Leaders Do In Extraordinary Times

A few years ago, I named David Grossman’s book, Heart First, as the best new leadership book for 2021.

So, you can imagine how excited I am to learn that Grossman just published the second edition of the book, titled Heart First: What Exceptional Leaders Do in Extraordinary Times.

This updated version is for leaders at all levels who are seeking critical insights for guiding their organizations through a pivotal time of change and complexity for companies today.

Defining “Heart First Leadership,” Grossman explains that it is “all about championing empathy, humanity, and authenticity to build stronger, more trusting relationships and a thriving, purpose-driven organization.”

The book features:

Proven best practices in leadership today.
Guest columns from a variety of senior leaders (AKA “Change Makers”).
Access to actionable tools for direct practice (exclusive access download).
Clear situational guidance for high-impact communication.
Contemporary real-world examples of issues and future-focused solutions.

“We have learned a lot since 2020 and 2021 about what makes for great leadership. As we all know, adversity can be a great teacher, and the biggest lesson from that period was that leaders should shed their masks,” says Grossman.

For more than three decades, award-winning leadership and communication expert David Grossman has helped scores of leaders become great leader communicators who drive impressive results for their organizations.

He wrote the first edition of Heart First in the midst of the global pandemic and ensuing social unrest, when leaders faced a level of turmoil not seen in a century. Despite the upheaval, many leaders rose to the occasion, often by drawing not just from experience, but from being human as they led.

“For me, great leadership and communication are at the heart of building a strong, positive company culture. My hope is that Heart First (first and second editions) will continue to be a valuable resource for leaders and communicators looking to be even better in their roles,” shares Grossman.

As part of David Grossman’s desire to pay it forward, his vision is to empower every leader and communicator with insights on leadership so they can Lead with Heart and lift others up—for free.

If you’d like copies of Heart First: What Exceptional Leaders Do in Extraordinary Times for yourself, your team, or to gift others, you can request copies from David hereat no cost to you.

David Grossman, ABC, APR, Fellow PRSA, CSP, helps leaders drive productivity and get the results they want through authentic and courageous leadership communication. He is a sought-after speaker and advisor to Fortune 500 leaders, and member of the Forbes Communication Council.

An award-winning five-time author, Grossman is CEO of The Grossman Group, a leading strategic leadership development and internal communication consultancy. His leadercommunicator™ blog has been ranked the number one blog on communication by Feedspot eight years in a row.

Comments

How To Lead From The Inside Out

The book, The Journey of Leadership , brings the experience of one of the world’s most influential consulting firms ( McKinsey & Compan y ) right to your fingertips. “We offer in this book a step-by-step approach for leaders to reinvent themselves both professionally and personally,” explain co-authors Dana Maor , Hans-Werner Kaas , Kurt Strovink and Ramesh Srinivasan . This book includes revealing lessons from McKinsey & Company’s legendary CEO leadership program, The Bower Forum , which has counseled more than five hundred global CEOs over the past decade. The authors assert that if you are a traditional left-brained leader who’s great at numbers, planning and scheduling, your job might be threatened in the future. “Going forward, the differentiating factor will be human leadership that gives people a sense of purpose and inspires them, and that cares about who they are and what they’re thinking and feeling....

10 Quotes From The 5 Levels Of Leadership -- John C. Maxwell

Soon I'll post my full review of John C. Maxwell's latest book, The 5 Levels of Leadership . In the meantime, here are some of my favorites quotes from the book that I believe should become a must-read book by any workplace/organizational leader: Good leadership isn't about advancing yourself. It's about advancing your team. Leaders become great, not because of their power, but because of their ability to empower others. Leadership is action, not position. When people feel liked, cared for, included, valued, and trusted, they begin to work together with their leader and each other. If you have integrity with people, you develop trust. The more trust you develop, the stronger the relationship becomes. In times of difficulty, relationships are a shelter. In times of opportunity, they are a launching pad. Good leaders must embrace both care and candor. People buy into the leader, then the vision. Bringing out the best in a person is often a catal...

Why A Team Needs More Than Strong Leaders

The book, Team Players , by leadership expert and New York Times bestselling author, Mark Murphy , explains why a team needs more than strong leaders—it needs the right mix of five roles and talents to succeed. In addition, Murphy reveals that the secret to extraordinary teams isn’t making everyone the same—it’s embracing and leveraging fundamental differences through those five distinct team roles. No amount of teambuilding, trust, or cohesion can overcome having the wrong mix of people in the room. The five essential roles and talents are: The Director assumes a leadership role within the team, guiding its direction and making important, difficult, and even unpopular decisions. The Achiever immerses themselves in the details of accomplishing tasks and getting things done, with a keen eye for delivering error-free work. The Stabilizer keeps the team on track with meticulous...

70 New Year's Resolutions For Leaders

With 2026 fast approaching, it's a good time to identify your New Year's Resolutions for next year. To get you started, how about selecting one or more of the following 70 New Year's resolutions for leaders? Perhaps write down five to ten and then between now and January 1, think about which couple you want to work on during 2026. Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance Constantly challenge your team to do better Celebrate your employees' successes, not your own Err on the side of taking action Communicate clearly and often Be visible Eliminate the cause of a mistake View every problem as an opportunity to grow Summarize group consensus after each deci...

Resolve To Find A Mentor In 2026

Having a mentor is one of the best things you can do to advance your career as a leader. So, decide soon to secure a mentor who will work with you during 2026. Make that one of your New Year’s resolutions. A mentor can benefit leaders new to their leadership role, and they can benefit experienced and seasoned leaders, as well. A strong mentoring relationship allows the mentor and the mentee to develop new skills and talents, to build confidence, and to build self-awareness. Proper mentoring takes a commitment from both parties, and it takes time to develop and to reap the rewards of the relationship. Plan to work with your mentor for no less than three months, and ideally for six months or longer. When seeking out a mentor, think about these questions : 1. Will the relationship have good personal chemistry? 2. Can this person guide me, particularly in the areas where I am weakest? 3. Will this person take a genuine interest in me? 4. Does this person have the tra...

Effective Listening: Do's And Don'ts

Here are some great tips from Michelle Tillis Lederman's book, The 11 Laws of Likability . They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences

The Psychology Of Leadership

I read many books about leadership and this book is one of my favorites. It’s The Psychology of Leadership by Sebastien Page . It offers a fresh take on leadership through the lens of groundbreaking research in positive, sports, and personality psychology. “Like exercise strengthens your body, practicing positive, sports, and personality psychology will make you a better leader,” says Page. The book blends research, fascinating true stories, humor, and self-improvement advice to deliver simple yet powerful principles to master the mental game of leadership. Page reveals timeless strategies for achieving lasting impact, fostering growth, and promoting well-being. He demonstrates how leaders and individuals can balance measurable goals with practical approaches to maximize performance and fulfillment. “Effective leadership is not merely about achieving measurable outcomes. It requires aligning goals with intrinsic motivations and psychological ins...

How to Be a Leader – 9 Principles from Dale Carnegie

Today, I welcome thought-leader Nathan Magnuson as guest blogger... Nathan writes : This is it, your first day in a formal leadership role. You’ve worked hard as an individual contributor at one or possibly several organizations. Now management has finally seen fit to promote you into a position as one of their own: a supervisor. You don’t care if your new team is only one person or ten, you’re just excited that now – finally – you will be in charge! Unfortunately the euphoria is short-lived. Almost immediately, you are not only overwhelmed with the responsibilities of a team, but you quickly find that your team members are not as experienced or adroit as you. Some aren’t even as committed. You find yourself having to repeat yourself, send their work back for corrections, and staying late to fill the gap. If something doesn’t change soon, you might just run yourself into the ground. How did something that looked so easy ...

How To Be A Generous Leader

Speaking about his book, The Generous Leader , author Joe Davis says, “This book is about the ways in which you can become a generous leader to be part of something bigger than yourself .” He adds that the old model for a leader – a top-down, unilateral, single-focus boss, isn’t effective in today’s workplace. “That old model no longer attracts talent, invites collaboration, or gets the best results from the team. That leader’s time is passed. Today, there is a need for a more human-centered, bighearted, authentic way to lead,” adds Davis. To help you become a generous leader, Davis introduces you to seven essential elements that he believes will develop you into a leader for the future . The seven elements are: Generous Communication : Be real to build deep connections. Be available to connect with the person, and not just the person in their role to make them feel seen. Generous Listening : Be sincerely curious about another...

7 Honest-Feedback-Extracting-Questions To Ask When Hiring

Awhile ago, the Harvard Business Review published some great questions that Gilt Groupe CEO Kevin Ryan asks when he is checking references. Ryan serves on the board of Yale Corporation, Human Rights Watch, and INSEAD , and is a member of the Council on Foreign Relations. He holds a B.A. from Yale University and a M.B.A from INSEAD. His main seven honest-feedback-extracting-questions (and follow-ups) are: Would you hire this person again? If so, why and in what capacity? If not, why not? How would you describe the candidate's ability to innovate, manage, lead, deal with ambiguity, get things done and influence others? What were some of the best things this person accomplished? What could he or she have done better? In what type of culture, environment, and role can you see this person excelling? In what type of role is he or she unlikely to be successful? Would you describe the candidate as a leader, a ...

Eric Jacobson On Management And Leadership

Search This Blog