How To Retain And Find New Customers

Are you a leader in need of ideas for how to retain your customers and how to find new ones?

Here are 12 ideas for you:

Offer payment plans.
Conduct customer satisfaction surveys.
Develop a system to track your customers.
Ask all customers how they heard of your business.
Identify a market you may have overlooked.
Return all telephone calls.
Ask your customers to come back again.
Offer incentives.
Learn customer names.
Keep track of customer comments.
Make follow-up calls to customers.
Provide regular customers with discounts.

Thanks Bank of America and SCORE Association for these ideas from your Small Business Basics handbook.

Comments

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Eric Jacobson On Management And Leadership

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